Member Relationship & Lending Specialist

Aleron; Buffalo (NY); On-site; USD 46,000 - 62,000; Full time

Job summary

The Loan Officer role at Acara Solutions in Buffalo, NY focuses on relationship-based lending. You will interview borrowers, underwrite consumer loan applications, and guide members through lending decisions.

With 3+ years in lending or financial services, you’ll build trust with members, open accounts, and identify opportunities to offer suitable products while maintaining compliance and accurate documentation.

Qualifications

• 3+ years of experience in lending, credit unions, financial services, nonprofit work, or high-level member service.

Responsibilities

• Conduct lending interviews and underwrite consumer loan applications.
• Build strong, trust-based relationships with members.
• Open accounts and identify opportunities to recommend appropriate products and services.
• Manage multiple member relationships simultaneously, from quick interactions to hour-long consultations.
• Take full ownership of lending cases from intake through completion.
• Clearly explain loan terms, rates, conditions, and expectations.
• Maintain accurate documentation and ensure regulatory and policy compliance.
• Collaborate with team members and cross-functional departments as needed.
• Participate in team culture, outreach, and community engagement efforts.
• Educate members and refer them to additional credit union resources when appropriate.

Skills

Empathy

Problem solving

Phone and in-person communication

Time management

Tech-savvy

Education

High School Diploma or GED

Job description

The Loan Officer role at Acara Solutions in Buffalo, NY focuses on relationship-based lending. You will interview borrowers, underwrite consumer loan applications, and guide members through lending decisions.

With 3+ years in lending or financial services, you’ll build trust with members, open accounts, and identify opportunities to offer suitable products while maintaining compliance and accurate documentation.