Loans & Financial Services Advisor

WAC-AL World Acceptance Corporation of Alabama; Dothan (AL); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

401(k) with company match

Paid holidays

Paid vacation

Medical, dental, vision

Volunteer time

Job summary

World Finance is seeking a Financial Services Representative to guide customers on their financial journey and to be the face of the branch, driving loan sales, handling past‑due accounts, and assisting with tax returns in person.

This role requires daily outbound calling, high‑volume collections, and close collaboration across sales, collections, tax services, and branch operations to meet performance goals and earn performance‑based bonuses.

Qualifications

• Experience in sales, customer service, collections, or account management with measurable results.
• Proven ability to handle high‑volume calls and difficult customer conversations.
• Track record of meeting or exceeding goals in a fast‑paced environment.
• Strong communication, problem‑solving, and organizational skills.
• Basic computer skills with accurate and consistent data entry.
• Ability to obtain required insurance licensing.

Responsibilities

• Drive and close loan sales by taking applications, explaining terms, and asking for the business.
• Conduct substantial daily outbound customer outreach for collections, application follow‑up, tax services, and new business generation; thrive in a high‑volume, phone‑intensive environment
• Manage delinquent accounts by securing payments and setting payment arrangements
• Contact approved, pending, and former borrowers to drive loan volume and identify opportunities for additional financial products and services
• Prepare individual tax returns, gather and review required documentation, and assist customers with tax‑related questions in compliance with company policies and applicable regulations
• Assist customers in person with loan applications, tax preparation services, payments, account questions, and issue resolution
• Process payments, account updates, tax‑related documentation, and document all activity in company systems
• Maintain accurate and compliant records, including timely credit denial letters and required tax documentation
• Handle and balance cash, and complete required bank runs to deliver deposits
• Follow company policies, procedures, and regulatory requirements
• Complete required training and meet performance expectations for sales, collections, tax preparation, and account management

Skills

Sales experience

Customer service

Collections

Account management

High-volume calls

Communication

Problem solving

Data entry

Education

High school diploma or equivalent

Job description

World Finance is seeking a Financial Services Representative to guide customers on their financial journey and to be the face of the branch, driving loan sales, handling past‑due accounts, and assisting with tax returns in person.

This role requires daily outbound calling, high‑volume collections, and close collaboration across sales, collections, tax services, and branch operations to meet performance goals and earn performance‑based bonuses.