Loan Consultant I: Personal Loan Solutions & Customer Care

Lendmark Financial Services LLC; Denton (TX); Hybrid; USD 32,000 - 48,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

401(k)

Life insurance

Disability insurance

Tuition assistance

EAP

Job summary

Lendmark Financial Services in Denton, TX is seeking a Customer Service Representative (Loan Consultant I) to deliver exceptional customer experiences and loan solutions. You will grow a customer base through sales, loan extensions, and merchant referrals.

The role emphasizes accurate processing, compliance, and achievement of monthly goals in a fast-paced branch environment with strong teamwork and customer focus.

Qualifications

• High School Diploma or GED from an accredited institution.
• 0–2 years consumer finance or related experience.
• Cash handling, computer skills, customer service skills.
• Ability to work with minimum supervision.
• Excellent communication skills.
• Proficient working knowledge of Microsoft Windows, Excel and Word applications.

Responsibilities

• Greet, assist and solicit individuals entering the office and calling by phone; receive and process credit and employment verifications, and record information obtained; process payments, distributions, make recommendations regarding loan approvals; approve loans up to established lending limits, complete loan closings, handle account activities related to collection accounts, including phone calls and face to face communications with customers.
• Prepare reports, correspondences, transaction documentation, and record and file documentation; operate cash drawer, process bank deposits, maintain records and balances and closing of the branch.
• Actively market all branch products and services to individuals.
• Perform all other duties as assigned by management.

Skills

Cash handling

Customer service

Excellent communication

Microsoft Windows

Excel

Word

Bilingual Spanish/English

Education

High School Diploma or GED

Associates or Bachelor’s Degree

Tools

Microsoft Windows

Excel

Word

Job description

Lendmark Financial Services in Denton, TX is seeking a Customer Service Representative (Loan Consultant I) to deliver exceptional customer experiences and loan solutions. You will grow a customer base through sales, loan extensions, and merchant referrals.

The role emphasizes accurate processing, compliance, and achievement of monthly goals in a fast-paced branch environment with strong teamwork and customer focus.