Loan Collections Specialist

Auburn University; Auburn (AL); On-site; USD 25,000 - 36,000; Full time

Job summary

Auburn University is seeking a Collections Assistant to support the collection team. You will handle loan collections, communicate with members, and maintain accurate notes and files to ensure timely and compliant processes.

The role requires attention to detail, strong communication, and ability to work independently in a fast-paced environment. Prior experience in banking or credit unions is a plus.

Qualifications

• High school diploma or equivalent.
• Understanding of loan products and services.
• Knowledge of loan processing functions and related requirements and procedures.
• Knowledge of State requirements for perfecting liens.
• Familiarity with Credit Union rules and regulations.
• Proficiency with MS Office products, including Word, Excel and PowerPoint.
• Excellent oral and written communication skills.
• Strong planning and organizational skills.
• Ability to handle multiple projects simultaneously, work independently and under minimum supervision.
• Prior banking/credit union experience preferred.
• Minimum 2 years related experience.

Responsibilities

• Assist in collection of loans past due according to policy, including phone, email, and mail communication.
• Mail all notices of past due loan payments at appropriate time of the month.
• Input all notes from collection activities into appropriate collection account.
• Send auto insurance to Collateral Placed Insurance (CPI) provider.
• Advance CPI funds, adjust payment amount and apply CPI reimbursement on account.
• Assist on Bankruptcy, Repossession, Lenders Protection accounts, and reimbursement of GAP and Warranty claims to ensure timely collection of accounts.
• Ensures that services are provided in accordance with established Credit Union Collection and Charge-Off policies and are legally compliant.
• Monitors and collects outstanding balances.
• Attends and participates in meetings as required.
• Ensures work area is clean, secure, and well maintained.
• Maintains departmental files.
• Scan documents as necessary.
• Maintain on-going viability of the titles, mortgages, and UCC filings in process securing new collateralized loans by: maintaining an accurate inventory of loan files for new and refinanced loans where new titles of ownership are being issued or reissued for the purpose of recording the credit union’s security interest.
• Assist the loan department in determining the requirements for securing the proper credit union lien for special lending circumstances and member needs.
• Work to resolve title issues involving documentation errors.
• Secure proper titles showing the AUCU as lien holder on all auto loans.
• Perform other duties as assigned by supervisor.
• The candidate should possess the capability to comprehend and execute detailed instructions that require basic problem-solving skills involving a limited number of variables.
• Must be able to proficiently use the Credit Union's phone and core system.
• Ability to perform basic math skills, use decimals to compute ratios and percentages, and to draw and interpret graphs.
• The skill to proficiently convey information using complex sentence structures, correct word order, and a diverse range of vocabulary, while utilizing both present and past tenses.
• Must be willing to learn and adapt to new products and services within the Credit Union.
• Must possess the ability to express their ideas clearly and effectively in both verbal and written communication. Additionally, they should be capable of effectively communicating with both members and staff.

Skills

Oral & written comm

Planning & organization

Multitasking

Independent work

Banking/credit union experience

Education

High school diploma

Tools

MS Office

Job description

Auburn University is seeking a Collections Assistant to support the collection team. You will handle loan collections, communicate with members, and maintain accurate notes and files to ensure timely and compliant processes.

The role requires attention to detail, strong communication, and ability to work independently in a fast-paced environment. Prior experience in banking or credit unions is a plus.