Collections Specialist – Delinquency Recovery & Support

Cayuga County Chamber of Commerce; City of Auburn (NY); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health

Vision

401K match up to 5%

Life Insurance

AD&D Insurance

PTO

Job summary

Cayuga County Chamber of Commerce in Auburn, NY is seeking a Collections Specialist focused on delinquent loan accounts. You will contact members by phone and mail, monitor payments, and maintain accurate records to balance collection needs with goodwill.

Responsibilities include developing repayment plans, coordinating with attorneys for repossession if necessary, and ensuring compliance with state and federal debt collection regulations.

Qualifications

• Experience in Consumer Collections preferred.
• Credit Union experience helpful but not required.
• Ability to read and apply complex instructions clearly.

Responsibilities

• Monitor payments and delinquency status for accounts.
• Make follow-up calls to delinquent borrowers.
• Develop workout plans and collect on overdue accounts.
• Notify co-signers about delinquency status.
• Update records in the recovery system.
• Coordinate with attorneys/agencies for repossession when needed.
• Prepare information for collection agencies.

Skills

Independent work

Team player

Debt collection regulations

MS Office

Collection software

Tools

Collection software

Microsoft Office Suite

Job description

Cayuga County Chamber of Commerce in Auburn, NY is seeking a Collections Specialist focused on delinquent loan accounts. You will contact members by phone and mail, monitor payments, and maintain accurate records to balance collection needs with goodwill.

Responsibilities include developing repayment plans, coordinating with attorneys for repossession if necessary, and ensuring compliance with state and federal debt collection regulations.