Collections Representative

Consumers; Northern (KY); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Consumers is seeking a Collections Representative to drive loan collection objectives and support the department's overall direction and operations. The role involves managing foreclosures, coordinating with branches, and advising on legal action when needed.

Ideal candidates have an associate degree or equivalent experience, solid communications, negotiation, and financial data skills, and the ability to work under pressure within a team environment.

Qualifications

• Associates Degree or equivalent work experience.
• 2 years collections experience in banking preferred.
• Strong communication and negotiation skills.
• Detail-oriented with excellent customer service.
• Strong time management and organization.
• Familiarity with financial data and reports.
• Proficient in Microsoft Office software.
• Able to work under pressure and follow guidance.
• Team-oriented, collaborative environment.

Responsibilities

• Assist in managing properties acquired through foreclosure and other collection activities.
• Support Workout Officer in the collection activity of all branches.
• Communicate with Branch Managers, Assistant Managers, and staff involved in the collection process.
• Recommend foreclosure, repossession, charge off and legal action when appropriate.
• Work with Loan Servicing to resolve discrepancies on loan balances, postings, etc.
• Recommend to the Workout Officer all loans that may deserve special attention or to be added to the Watch List.
• Determine which loans need special collection efforts and decide who shall make those efforts.
• Personally handle the collection action on those loans assigned.
• Communicate with supervisor on potential loan losses.
• Review the files of all charged off loans and recommend internal recovery efforts if appropriate.
• Prepare and forward charged off loan files to the appropriate legal counsel.
• Prepare and maintain the Repossession List.
• Assist in the preparation of the monthly delinquency, charge off and troubled loan reports.
• Assist Workout Officer in communication with legal counsel on collection activity.

Skills

Collections experience

Communication skills

Attention to detail

Customer service

Time management

Microsoft Office

Teamwork

Education

Associates Degree or equivalent work experience

Tools

Microsoft Office Suite

Job description

Description

The Collections Representative is responsible for the attainment of loan collection objectives and assists in the overall direction and operations of the collection activity of the organization.

• Assist in the management of all properties acquired through foreclosure and other collection activities
• Assist the Workout Officer in the collection activity of all branches of the organization.
• Communicate with each Branch Manager, Assistant Manager, and/or any other employee involved in the collection process.
• Recommend foreclosure, repossession, charge off and legal action when appropriate.
• Work with Loan Servicing to resolve any discrepancies on loan balances, postings, etc.
• Recommend to the Workout Officer all loans that may deserve special attention or to be added to the Watch List.
• Determine which loans need special collection efforts and decide who shall make those efforts.
• Personally handle the collection action on those loans assigned
• Communicate with supervisor on potential loan losses.
• Review the files of all charged off loans and recommend internal recovery efforts if appropriate.
• Prepare and forward charged off loan files to the appropriate legal counsel.
• Prepare and maintain the Repossession List.
• Assist in the preparation of the monthly delinquency, charge off and troubled loan reports.
• Assist Workout Officer in communication with legal counsel on collection activity.

Requirements

• Associates Degree or equivalent work experience
• Two (2) years collections experience in a banking environment preferred
• Well developed communication skills
• Strong attention to detail
• Excellent customer service and negotiation skills
• Well developed time management and organization skills
• Familiarity with financial data and reports
• Ability to accept management instruction and execute tasks while under pressure
• Proficient in Microsoft Office software
• Able to exercise appropriate judgment and seek/involve management when necessary
• Experience working in a team-oriented, collaborative environment