Loan Certification & Quality Assurance Lead

Latino Community Credit Union

Durham (NC)

On-site

USD 85,000 - 110,000

Full time

14 days+

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Job summary

Latino Community Credit Union is seeking a Loan Officer Certification & Quality Assurance Specialist to oversee certification standards, quality assurance practices, and performance requirements within Consumer Lending. The role ensures loan officers meet certification requirements and conduct loan origination in line with quality standards and regulations.

The position provides oversight of certification programs, quality control, and audit readiness, aligning with Training & Talent and

Qualifications

Excellent written and verbal English communication; bilingual English/Spanish preferred.
Bachelor’s degree preferred or equivalent combination of education and experience.
Extensive knowledge of consumer lending regulations, compliance requirements, and lending operations.

Responsibilities

Design and deliver Loan Officer certification training in coordination with Training & Talent.
Utilize LMS (BAI) to schedule, track, and report certification completions.
Lead administration, maintenance, and governance of the Loan Officer Certification Program.
Develop and administer certification exams, practical evaluations, and qualification assessments.
Monitor certification outcomes and implement continuous improvement initiatives to strengthen lending quality.
Ensure compliance with applicable lending regulations and internal policies.