Loan Officer Certification & QA Specialist (Durham)

Latino Community Credit Union; Durham (NC); On-site; USD 85,000 - 110,000; Full time

Job summary

Latino Community Credit Union is seeking a Loan Officer Certification & Quality Assurance Specialist to oversee certification standards, quality assurance practices, and performance requirements within Consumer Lending. The role ensures loan officers meet certification requirements and conduct loan origination in line with quality standards and regulations.

The position provides oversight of certification programs, quality control, and audit readiness, aligning with Training & Talent and

Qualifications

• Excellent written and verbal English communication; bilingual English/Spanish preferred.
• Bachelor’s degree preferred or equivalent combination of education and experience.
• Extensive knowledge of consumer lending regulations, compliance requirements, and lending operations.

Responsibilities

• Design and deliver Loan Officer certification training in coordination with Training & Talent.
• Utilize LMS (BAI) to schedule, track, and report certification completions.
• Lead administration, maintenance, and governance of the Loan Officer Certification Program.
• Develop and administer certification exams, practical evaluations, and qualification assessments.
• Monitor certification outcomes and implement continuous improvement initiatives to strengthen lending quality.
• Ensure compliance with applicable lending regulations and internal policies.

Skills

Communication

Bilingual (English/Spanish)

Education

Bachelor's degree preferred

Tools

Symitar

ELA

Synergy

E-Sign

SymApp

Job description

Your Contribution

The Loan Officer Certification & Quality Assurance Specialist serves as the primary subject matter expert responsible for the administration, governance, and continuous enhancement of Loan Officer certification standards, quality assurance practices, and operational performance requirements within Consumer Lending. This position ensures Loan Officers consistently meet certification requirements and perform loan origination activities in accordance with established quality standards, regulatory requirements, internal policies, and operational procedures.

Job Type

Full-time

Description

The Loan Officer Certification & Quality Assurance Specialist serves as the primary subject matter expert responsible for the administration, governance, and continuous enhancement of Loan Officer certification standards, quality assurance practices, and operational performance requirements within Consumer Lending. This position ensures Loan Officers consistently meet certification requirements and perform loan origination activities in accordance with established quality standards, regulatory requirements, internal policies, and operational procedures. The role provides oversight of certification programs, quality control activities, operational reviews, and performance evaluations to ensure accuracy, consistency, compliance, and operational excellence throughout the lending function. The position is accountable for monitoring certification outcomes, identifying operational risks, validating adherence to established standards, and implementing continuous improvement initiatives that strengthen lending quality and mitigate risk. Works closely with the Training & Talent team to ensure alignment with LCCU's training standards. As a vital member of the LCCU team, your responsibilities include the following:

As a vital member of the LCCU team, your responsibilities include the following:

• Design and deliver Loan Officer certification training content (curriculum, job aids, assessment) in coordination with the Training & Talent team to ensure consistency with LCCU's broader onboarding training standards.
• Utilize the organization's LMS (BAI) to schedule, track, and report certification completions.
• Lead the administration, maintenance, and governance of the Loan Officer Certification Program.
• Establish, maintain, and periodically review certification standards, certification requirements, competency expectations, assessment criteria, and recertification requirements.
• Develop and administer certification examinations, practical evaluations, and qualification assessments to validate operational readiness and adherence to performance standards.
• Evaluate and certify Loan Officer proficiency prior to assignment of independent lending authority and decision-making responsibilities.
• Review and update certification standards and evaluation criteria based on regulatory changes, policy revisions, operational requirements, system enhancements, and lending best practices.
• Oversee quality assurance and quality control activities related to loan origination processes, lending decisions, loan documentation, and operational execution.
• Monitor loan quality results, exception trends, operational findings, and certification outcomes to identify process gaps, risks, and opportunities for continuous improvement.
• Analyze loan documentation, approval patterns, exception reports, and quality review results to identify root causes and recommend corrective actions.
• Perform periodic reviews of loan files, lending decisions, certification records, and supporting documentation to assess compliance with internal policies, regulatory requirements, and established quality standards.
• Evaluate the effectiveness of operational controls and identify deficiencies, process gaps, documentation exceptions, and compliance risks.
• Monitor remediation efforts and validate completion of corrective actions to ensure sustainable resolution of audit findings and quality concerns.
• Maintain audit documentation, evidence, workpapers, and reporting necessary to support internal reviews, external audits, and regulatory examinations.
• Analyze recurring audit findings, quality review results, and operational trends to identify systemic issues and recommend process improvements.
• Track and report key quality, certification, compliance, and audit metrics to management, including exception rates, documentation accuracy, certification outcomes, and corrective action status.
• Ensure compliance with applicable lending regulations, including Regulation Z, Regulation B, Fair Lending requirements, UDAAP, FCRA, Military Lending Act (MLA), SCRA, BSA/AML requirements, and internal lending policies.
• Partner with Compliance, Risk Management, Internal Audit, Underwriting, Operations, and Consumer Lending leadership to maintain regulatory compliance and strengthen operational controls.
• Assess the impact of regulatory, procedural, and operational changes on certification requirements, quality standards, and lending practices.
• Support audit readiness activities by ensuring policies, procedures, certification records, quality reviews, and operational documentation remain current, complete, and readily available for examination.
• Identify operational risks, control deficiencies, documentation inconsistencies, and process breakdowns and recommend solutions to improve process integrity and performance.
• Develop, maintain, and standardize procedures, certification documentation, operational resources, reference materials, and quality review methodologies supporting lending activities.
• Monitor adherence to established documentation standards, operational procedures, quality requirements, and performance expectations across the consumer lending function.
• Coordinate with business partners to support implementation of new lending products, policy updates, system enhancements, process improvements, and operational initiatives.
• Serve as the primary subject matter expert regarding certification standards, loan origination procedures, quality requirements, documentation standards, and operational processes.
• Provide expert guidance regarding complex lending scenarios, certification requirements, quality findings, procedural interpretation, and compliance expectations.
• Recommend and implement continuous improvement initiatives that enhance operational excellence, risk management, quality performance, and process consistency.
• Performs other projects and duties as assigned.

Requirements

• Bachelor’s degree is preferred or equivalent combination of education and experience. Minimum 3-5 years of progressive experience in consumer lending, underwriting, loan operations, quality assurance, compliance, certification administration, audit, or related lending functions.
• Excellent written and verbal communication skills in English; bilingual English and Spanish preferred.
• Advanced knowledge of federal and state consumer lending regulations, compliance requirements, credit union lending practices, loan documentation requirements, SCRA, Fair Lending, UDAAP, FCRA, MLA, BSA/AML, and related regulatory expectations.
• Extensive knowledge of consumer lending products, loan origination processes, credit analysis, income evaluation, collateral valuation, and lending operations.
• Demonstrated experience conducting quality reviews, operational assessments, file audits, compliance validations, certification evaluations, or internal audit activities.
• Strong analytical skills with the ability to identify trends, assess risk, evaluate quality results, and recommend process improvements.
• Advanced proficiency with Microsoft Office and lending technology platforms.
• Ability to manage multiple priorities, maintain strict attention to detail, and ensure high levels of accuracy, accountability, and process integrity.
• Strong collaboration and stakeholder management skills across consumer lending, operations, compliance, risk management, internal audit, and leadership teams.
• Knowledge of Symitar, ELA, Synergy, E-Sign and preferably SymApp.

Competencies

• Demonstrated subject matter expertise in consumer lending operations, certification standards, quality assurance, operational oversight, and regulatory compliance.
• Strong organizational skills with exceptional attention to detail, accuracy, accountability, and documentation integrity.
• Ability to lead quality assurance, certification governance, and audit-related initiatives.
• Excellent analytical, investigative, auditing, and problem-solving capabilities.
• Strong risk assessment and decision-making skills based on data, evidence, regulatory requirements, and operational standards.
• Ability to identify process gaps, operational risks, quality concerns, control weaknesses, and opportunities for continuous improvement.
• Strong communication and relationship management skills with the ability to influence outcomes across multiple business functions.
• Ability to interpret regulations, policies, procedures, and operational requirements and apply them consistently.
• Commitment to operational excellence, quality standards, audit readiness, regulatory compliance, and process integrity.

LCCU Is The Perfect Fit For You If

• You are motivated to learn and grow into the best version of your professional and personal self.
• Your core values resonate with pursuing meaningful results to make a positive difference in your community.
• You thrive in an environment with team members who work from the heart. With employees from 20 different countries, we are a fun and multicultural team that comes together to embrace and learn from our differences. Organizational initiatives are constant.

What does LCCU have to offer you?

We provide a challenging and friendly work environment as well as a competitive salary and benefits package, including an employer-paid medical insurance plan, 401(k) plan (with a substantial company match), employer-paid life and disability plan, and generous paid time off to maintain a healthy work/life balance. We foster a culture that incites creativity, encourages collaboration, and provides the opportunity for our employees to be their best and build their careers.

Latino Community Credit Union is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.