Loan Officer, Retail

Carrington Holding Company, LLC; Jacksonville (FL); On-site; USD 125,000 - 300,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) plan with match

Discount programs

Training programs

Referral bonuses

Educational reimbursement

Community foundation support

Job summary

Carrington Mortgage Services-Retail Lending in Jacksonville, FL is seeking a Retail Loan Officer to guide customers through purchase or refinance mortgages. You will manage outbound and inbound calls, provide loan options, collect documents, and ensure a seamless, compliant process from application to close.

The role offers a competitive compensation plan with base salary plus commission, comprehensive benefits, and the opportunity to originate loans nationwide while serving local clients in the

Qualifications

• Knowledge of FHA, FNMA, FHLMC, VA and USDA products.
• Experience with purchase and refinance transactions.
• Ability to learn Carrington underwriting guidelines quickly.

Responsibilities

• Prospect and connect with customers via outbound calls and inbound inquiries.
• Guide customers to mortgage options and collect documents to close loans.
• Follow up to ensure high level of service and timely processing.
• Adhere to all disclosure requirements for phone, email and SMS interactions.
• Partner with business teams to ensure efficient file flow.

Skills

Mortgage product knowledge

Customer service

Communication

Attention to detail

Outbound calling/sales

Tools

Leads 360

DU

LP

Appraisal Management Software

Job description

Job Description

Come join our amazing team and work in our Jacksonville, FL Office! Our Retail Loan Officer functions as a Consumer Direct inside sales mortgage originator and advises customers of all their mortgage options. Responsible for guiding our customers through the mortgage process whether purchasing a new home or refinancing their current home. Perform all duties in accordance with the company’s policies and procedures, all US state and federal laws and regulations, wherein the company operates. The target pay range for this position is $125,000 - $300,000+ annually.

What You’ll Do

• Prospect, connect, and build rapport with customers by making outbound calls to company-sourced leads and taking inbound calls from customer inquiries, Customer Service agent transfers, and third-party transfers.
• Guide customers to the best mortgage products available by listening to the customer needs, answering questions, and collecting all documents necessary to close a mortgage loan.
• Follow up with customers to ensure we are providing a high level of best-in-class service.
• Adhere to all phone, email and SMS disclosure requirements when interacting with customers.
• Partner with all respective business partners to ensure an expedient and seamless process of file flow.
• Maintain resilience, determination, and adaptability to the changes in the mortgage industry and our customers’ needs.
• Maintain adherence to all applicable laws and regulations regarding mortgage lending.
• Perform other duties as assigned

What You’ll Need

• Knowledge of FHA, FNMA, FHLMC, VA, and USDA products.
• Knowledge of purchase and refinance transactions.
• Knowledge of Carrington’s underwriting guidelines and investor requirements or ability to learn quickly.
• Knowledge of Carrington’s loan origination system or ability to learn quickly.
• Industry specific software knowledge preferred, i.e. Lead management systems (Leads 360), DU, LP, Appraisal Management Software.
• Proficient at or capable of learning all mortgage origination software and technologies.
• Passionate about serving current Carrington Mortgage customers.
• Excellent communication, listening and interpersonal skills.
• Strong attention to detail.

Our Company

Carrington Mortgage Services-Retail Lending is part of The Carrington Companies. We offer a wide variety of home purchase and refinance products for government and conventional loan programs, specializing in underserved programs for borrowers with less than perfect credit and low-down payment. We hope you’ll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: www.carringtonmortgage.com .

What is the value proposition to joining the team?

• Full array of mortgage programs.
• Paperless loan file flow and process.
• Aggressive Marketing support including brochures, social media, and CRM.
• Aggressive underwriting: we manual underwrite over 80% of our files
• Warm exclusive leads
• Ability to originate nationally
• Competitive compensation plan, including a base plus commission.

What We Offer

• Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
• Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
• Customized training programs to help you advance your career.
• Employee referral bonuses so you’ll get the opportunity to work with friends (and get some extra cash in your pocket!).
• Educational Reimbursement.
• Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org.