Loan Assistant

Straits Area Federal Credit Union; Michigan; On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive pay with annual raises

Substantial 401k contributions

Free individual health insurance

Job summary

Straits Area Federal Credit Union in Michigan is seeking a Loan Assistant to join their team. The role involves processing ACHs, managing titles, and providing exceptional member service.

Successful candidates will enjoy competitive pay, substantial 401k contributions, and free health insurance, along with opportunities for growth and community involvement.

Qualifications

• Strong organizational skills and experience managing titles.
• Ability to process ACHs, AFTs, and loan payments accurately.
• Experience with customer service and phone communication.

Responsibilities

• Track titles and process checks with general ledger accounts.
• Work with insurance companies to provide documentation and payoffs.
• Create and send monthly letters to members concerning their insurance.
• Handle loan phone inquiries and support Visa department as needed.

Skills

Member service skills

Attention to detail

Communication skills

Job description

Why join Straits Area Federal Credit Union?

Here at SAFCU, we take pride in giving our members the best experience and service available. In order to achieve our goal, we understand that it starts with our employees. For this reason, we have created an atmosphere that allows each employee to reach their highest potential and set them up for success in the future.

Summary

Perform duties in a timely, and accurate manner while providing great member service. Duties include but are not limited to, processing ACHs and AFTs, managing titles, filing and maintaining GAP claims, creating termination statements, and running various reports.

Duties of a loan assistant

• Title tracking
• Processing checks and balance bills with general ledger accounts
• Work with insurance companies on total losses and provide 10 day payoffs and any other required documentation.
• Create and mail monthly letters to members regarding their insurance
• Take over the phone payments
• Answer loan phone line, check voicemails and send messages to the appropriate staff to resolve member issues
• Provide back up support for our Visa department
• Printing, processing and maintaining various loan department reports
• Verify and process multiple different types of loan payments

Certifications

Credit Life and Credit Disability Insurance as well as Financial Counseling. These are not required to have before hiring and will be provided to you through the Credit Union.

Benefits of working at Straits Area Federal Credit Union

• Competitive pay with opportunities for annual raises, promotions, and bonuses
• Substantial 401k contributions
• Free individual health insurance
• Promote from within whenever possible
• We value making an impact in the community with involvement in many different events/organizations