Loan Applications Support Specialist

Superior Funding; Tahlequah (OK); On-site; USD 32,000 - 40,000; Full time

Job summary

Superior Funding is seeking a friendly, reliable Customer Service Representative to manage loan applications from intake to final decision, ensuring accuracy, compliance, and excellent customer service throughout the process. This role handles inbound and outbound calls, emails, and voicemails related to new loans, collections, and solicitations.

You will work in a team, but you must take initiative, verify documents, save files, update the review board, and assist applicants through the loan

Qualifications

• High school diploma or equivalent.
• Prior customer service experience.
• Team-oriented with collaboration skills.
• Self-starter with the ability to work independently.
• Professional demeanor and conduct.
• Proficient in computer use and basic applications.
• Strong spoken and written communication skills with proper grammar.
• Must possess a valid Oklahoma Driver’s license and a clear background check.

Responsibilities

• Handle inbound and outbound calls for new loans, collections, and solicitations.
• Review and process loan applications from intake to decision.
• Document outreach and conversations in applicant accounts.
• Verify accuracy of loan and application numbers in folders.
• Prepare denial letters and respond to applicants.
• Complete compliance quizzes as assigned.

Education

High school diploma or equivalent

Job description

Superior Funding is seeking a friendly, reliable Customer Service Representative to manage loan applications from intake to final decision, ensuring accuracy, compliance, and excellent customer service throughout the process. This role handles inbound and outbound calls, emails, and voicemails related to new loans, collections, and solicitations.

You will work in a team, but you must take initiative, verify documents, save files, update the review board, and assist applicants through the loan