Loan Advisor & Member Services Specialist

Mountain America Credit Union; Las Vegas (NV); On-site; USD 40,000 - 46,000; Full time

Benefits offered by this job

Medical and dental benefits

Paid time off

Volunteer time off

Matching 401K

Tuition assistance

Professional development

Job summary

Mountain America Credit Union’s Las Vegas Branch is seeking a Financial Service Representative I. The role focuses on providing exceptional member service, assessing needs, and cross-selling products to help members reach their financial dreams.

Location: Las Vegas, NV. Schedule is full-time with typical banking hours. Starting pay is $19.00 per hour with potential increases based on experience, plus an extra $1.00 per hour for Spanish support, and opportunities for merit-based increases.

Qualifications

• At least 1+ year of retail banking or related sales and customer service experience.
• Ability to satisfy immediate and unexpected needs, by recommending credit union products and services with knowledge and confidence.
• Ability to multi-task and maintain composure while handling all member activities and requests.
• Ability to prepare loan documents and cross-sell financial services of the credit union to ensure quality service.
• Ability to perform mathematical calculations.
• Ability to communicate effectively using written and verbal communication.

Responsibilities

• Provides exceptional member service to credit union membership by assessing member needs and advising them to improve their financial situation.
• Opening new accounts, servicing existing accounts, and explaining our products and services that best suit our members’ needs and accomplish the credit union objectives.
• Recognizes member needs, educates on options for managing financial transactions through MACU tools, resources, technology and cross-sells products and services as needs arise through a consultation approach.
• Consistent focus on increasing member satisfaction, building the membership base and account retention.
• Expected to meet sales and service goals.

Skills

Retail banking

Customer service

Sales

Cross-selling

Education

High school diploma

Tools

Symitar

Notary Public NMLS

Job description

Mountain America Credit Union’s Las Vegas Branch is seeking a Financial Service Representative I. The role focuses on providing exceptional member service, assessing needs, and cross-selling products to help members reach their financial dreams.

Location: Las Vegas, NV. Schedule is full-time with typical banking hours. Starting pay is $19.00 per hour with potential increases based on experience, plus an extra $1.00 per hour for Spanish support, and opportunities for merit-based increases.