Loan Administration Assistant Manager

Capital Farm Credit; Wichita Falls (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

Capital Farm Credit, a leading rural lending cooperative in Texas, is seeking a Loan Administration Leader to oversee loan administration and customer service activities. The ideal candidate will have a Bachelor's degree and at least five years of experience in loan administration, with strong leadership and customer service skills. This role offers competitive compensation and a supportive work environment focused on employee growth and success.

Benefits

Incentive Program

Accrued Time Off

401(k) with employer contribution

Health Coverage

Parental Leave

Life & Disability Insurance

Tuition reimbursement

Qualifications

• 5+ years of experience in loan administration.
• Proven leadership skills and training experience.
• Strong customer service and communication skills.

Responsibilities

• Lead and supervise loan administration and customer service activities.
• Train staff to deliver excellent customer service.
• Ensure compliance with loan administration processes.

Skills

Leadership

Customer Service

Critical Thinking

Time Management

Education

Bachelor’s Degree in business, accounting, or finance

Tools

Microsoft Office

Job description

About Us
Capital Farm Credit is the largest rural lending cooperative in Texas, serving 192 counties through nearly 70 credit offices. With over $12 billion in assets and more than 600 team members, we provide essential financial services to farmers, ranchers, rural homeowners, and agribusinesses. As part of the nationwide Farm Credit System, we are dedicated to supporting rural communities and agriculture.

Why Join Us?
We seek motivated individuals who share our core values: commitment, trust, value, and family-like respect. As a customer-owned cooperative, we align employee success with member success, offering competitive pay, growth opportunities, and a supportive environment.

• Incentive Program: Company-wide, goals-based rewards.
• Accrued Time Off: Earn 13 days of annual leave and 15 days of sick leave per year, plus enjoy 10–12 paid holidays annually.
• Retirement: 401(k) with up to 9% employer contribution/match.
• Health Coverage: Affordable medical, dental, and vision plans.
• Parental Leave: 8 weeks of paid parental leave.
• Life & Disability Insurance: Employer-paid coverage.
• Education & Wellness: Tuition reimbursement and up to $400 for wellness expenses.

At Capital Farm Credit, you’ll find more than a job—you’ll find purpose.

LOCATION:

• This position may be located in the Red River Submarket offices: Bowie, Childress, Matador, Vernon, or Wichita Falls.

EDUCATION REQUIREMENT:

• Bachelor’s Degree in business, accounting, or finance or related field or experience deemed equivalent by Capital Farm Credit

JOB REQUIREMENTS:

• Five (5) or more years’ of experience in all aspects of loan administration
• History of progressively responsible administrative positions with proven, high quality performance in previous roles along with satisfactory completion of documented leadership training and development.
• Incumbent will have demonstrated performance and skills requisite for leadership development.

FUNCTIONS:

• Leads, supervises, and coordinates loan administration, customer service, and office administration activities for a team of loan administrative staff within a defined submarket. Assists with the delegation of office workload to staff to ensure efficient operations. Assists in the hiring process for new loan administration staff. Completes performance evaluation and salary administration for direct reports.
• Leads, supports, and trains administrative staff to deliver excellent customer service on a consistent basis including effectively answering customer inquiries, resolving customer issues and concerns, answering questions related to product offerings and loan transactions, and facilitates communication between internal departments and external parties involved in the loan process.
• Maintains expert knowledge and consistently performs all duties associated with loan administration, office administration, loan accounting, credit servicing, content management, reporting and customer service processes.
• Possesses and maintains detailed knowledge of cooperative structure, patronage program, and CFC product offerings with the ability to discuss complex loan transactions and products with customers on a conversational basis. Identifies, and trains others to identify, cross selling opportunities of other CFC products and refers to appropriate lending staff to meet those needs.
• Oversees and trains administration staff in the recording of new loans, establishing relevant files, processing loan transactions, maintaining a variety of loan records to ensure compliance with CFC standards. Ensures documented processes are in place and manages the maintenance and monitoring of loan requirements and reporting requirements.
• Maintains advanced and up-to-date knowledge of regulations, procedures, policies, and processes and will independently research and apply them as required; possesses the ability to explain and coach others in this regard. Ensures compliance with all required internal controls. Monitors reports and associated correspondence, as required, following approved CFC procedures, for a defined subregion.
• Demonstrates advanced ability to navigate, and train others to navigate CFC programs and systems used in lending and office administration.
• Leverages knowledge, experience, and expertise to assist in the identification and development of processes needed to gain efficiency, reduce loan exceptions, and increase productivity.
• Participates in projects initiated by CFC as a subject matter expert, as needed. Shares knowledge and expertise, promotes consistency through regular communication with management, peers, and staff.

PREFERRED SKILLS:

General knowledge of:

• Leadership and management best practices.
• Coaching, training, and mentoring practices.
• Computer systems and office equipment used for file management and file classification practices and retrieval of business information.

Specialized knowledge of:

• Title insurance, Uniform Commercial Code, crop insurance and flood insurance.
• Documentation requirements for title policies, deeds of trust, UCC financing statements, and other collateral documents.
• Professional verbal and written correspondence principles.
• Intermediate skill level in Microsoft Office applications.
• Organization and time management practices.
• Working in a collaborative environment.
• Critical thinking skills.

At the discretion of CFC, position may be offered at alternate titles and other business experience may be considered relevant.AA/EOE/M/F/D/V; Full description available on request.

Equal Opportunity Statement
Capital Farm Credit is committed to creating a diverse and inclusive workplace. The position title and requirements may be adjusted based on the candidate's experience and qualifications. We welcome applicants of all backgrounds and do not discriminate based on race, color, gender, religion, national origin, disability, veteran status, or any other protected status. A full job description is available upon request.

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