Loan Admin & Operations Coordinator

State Employees' Credit Union; Raleigh (NC); On-site; USD 38,000 - 48,000; Full time

Job summary

State Employees' Credit Union is seeking an Administrative Operations support professional to strengthen the Loan Administration division and the broader organization. You will provide expert-level administrative and operational assistance, drive process improvements, and collaborate across teams to deliver timely solutions for lending, member, and staff services.

The role emphasizes coordination, documentation, and vendor management in a fast-paced environment.

Qualifications

• HS Diploma or GED required.
• Associates degree preferred.
• Experience in project coordination is highly preferred.
• Proficient with Excel, Word and PowerPoint; able to learn other software.
• Clear verbal and written communication in English; independent work ethic.
• Experience gathering details from ambiguous situations; strong data-entry skills.
• Experience with Workday or HRIS is a plus.

Responsibilities

• Answer and route incoming calls from internal and external stakeholders to resolve questions and guide next steps regarding loan servicing.
• Sort and distribute incoming courier deliveries to business units.
• Participate in special project deliverables as assigned by management.
• Create, organize, and maintain administrative records and databases; perform basic accounts payable tasks.
• Manage meeting room scheduling, including dietary, AV, logistics, and travel arrangements.
• Assist with coordinating vendors for Wake Forest Road Operations Center including scheduling and compliance.

Skills

Project coordination

Communication

English fluency

Independent work

Ambiguity management

Education

HS Diploma or GED

Associates (preferred)

Tools

Excel

Word

PowerPoint

Job description

State Employees' Credit Union is seeking an Administrative Operations support professional to strengthen the Loan Administration division and the broader organization. You will provide expert-level administrative and operational assistance, drive process improvements, and collaborate across teams to deliver timely solutions for lending, member, and staff services.

The role emphasizes coordination, documentation, and vendor management in a fast-paced environment.