Loan Administration Tech

SECU; Wake Forest (NC); On-site; USD 42,000 - 62,000; Full time

Job summary

SECU is seeking an Administrative Operations team member to provide expert-level support to the Loan Administration Division. You will help enhance performance and presentation across Loan Administration and the credit union, delivering timely, accurate, and practical solutions for lending, member services, and internal operations.

Responsibilities include handling calls, routing packages, supporting special projects, maintaining records and databases, managing meeting logistics and travel, and

Qualifications

• Required Education: HS Diploma or GED.
• Desired Education: Associates.
• Required Relevant Years of Experience: 0 years
• Desired Relevant Experience: 2 years
• Previous project coordinator experience is highly preferred.
• Intermediate experience with Excel, Word, PowerPoint and/or other software; ability to learn new programs.

Responsibilities

• Answer and route incoming calls to resolve questions and guide stakeholders on loan servicing.
• Sort all incoming courier shipments for distribution to the Loan Administration units.
• Contribute to special project deliverables as assigned by the manager.
• Maintain administrative records, forms, and databases; provide basic accounts payable duties.
• Manage conference/meeting room scheduling, dietary/AV, and arrange executive travel.
• Coordinate vendors servicing the Wake Forest Road Operations Center.

Skills

Project coordination

Communication

English fluency

Independent work

Ambiguity handling

Education

HS Diploma or GED

Associate's degree

Tools

Excel

Word

PowerPoint

Workday

Job description

If you are motivated and believe in the credit union philosophy of \"People Helping People\", join our team!

Position Overview

To provide expert-level administrative and operational support to the Loan Administration Division. As a member of the Administrative Operations team, your goal will be enhancing the performance and overall presentation of the Loan Administration division, as well as the entire credit union at-large. You will collaborate with others to deliver timely, accurate, innovative, yet practical solutions for a range of challenges and issues impacting the delivery of lending, team member, and member services across Loan Administration’s operating systems.

Responsibilities

• 40% Answer and route all incoming calls from internal team members, external members and other 3rd party stakeholders to resolve questions, give directions, and fix potential problems regarding loan servicing.
• 10% Sort all incoming FedEx, USPS, UPS, Staples and other contracted courier freight and packages for distribution to the business units within Loan Administration.
• 10% As assigned by manager, participate on and have responsibility over deliverables for special project teams within LA.
• 10% Create, sort, organize, and maintain all administrative office records, forms, and databases pertaining to Loan Administration. Provide basic accounts payable duties.
• 10% Manage conference/meeting room scheduling detail to include dietary/meal, audio visual, and physical security requests as needed. Book executive travel arrangements.
• 20% Assist with managing the contracted vendors providing services to the Wake Forest Road Operations Center. This includes scheduling, communications, performance, and compliance.

Qualifications

Required Education: HS Diploma or GED

Desired Education: Associates Acceptable Fields of Study: Business/ Sociology/ Communications/ Computer Science/ Psychology

Required Relevant Years of Experience: 0 years

Desired Relevant Experience: 2 years

Required Knowledge, Abilities, Skills:

• Previous project coordinator experience is highly preferred.
• Intermediate experience working with Excel, Word, PowerPoint and/or other computer software with the ability to gain the skill of use with other programs/software.
• Able to express oneself clearly when communicating (verbally and written).
• Must be able to read, write, and speak English fluently.
• Must be able to work independently and make critical decisions in a fast-paced work environment.
• Experience gathering details from ambiguous situations.

Desired Knowledge, Abilities, Skills:

• Experience with large volume data-entry
• Prior experience with Workday or other HRIS
• Technical writing skills

Special Position Requirements:

• Sitting for prolonged periods
• Walking for prolonged perriods
• Carrying up to 20 lbs.
• Lift up to 20 lbs.
• Push/Pull up to 20 lbs.
• Telephone for prolonged periods
• Computer for prolonged periods
• Must have a valid drivers license
• Must be able to operate a company vehicle

SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.

Disclaimer

State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need.