Loan Administration Tech

State Employees' Credit Union; Raleigh (NC); On-site; USD 38,000 - 48,000; Full time

Job summary

State Employees' Credit Union is seeking an Administrative Operations support professional to strengthen the Loan Administration division and the broader organization. You will provide expert-level administrative and operational assistance, drive process improvements, and collaborate across teams to deliver timely solutions for lending, member, and staff services.

The role emphasizes coordination, documentation, and vendor management in a fast-paced environment.

Qualifications

• HS Diploma or GED required.
• Associates degree preferred.
• Experience in project coordination is highly preferred.
• Proficient with Excel, Word and PowerPoint; able to learn other software.
• Clear verbal and written communication in English; independent work ethic.
• Experience gathering details from ambiguous situations; strong data-entry skills.
• Experience with Workday or HRIS is a plus.

Responsibilities

• Answer and route incoming calls from internal and external stakeholders to resolve questions and guide next steps regarding loan servicing.
• Sort and distribute incoming courier deliveries to business units.
• Participate in special project deliverables as assigned by management.
• Create, organize, and maintain administrative records and databases; perform basic accounts payable tasks.
• Manage meeting room scheduling, including dietary, AV, logistics, and travel arrangements.
• Assist with coordinating vendors for Wake Forest Road Operations Center including scheduling and compliance.

Skills

Project coordination

Communication

English fluency

Independent work

Ambiguity management

Education

HS Diploma or GED

Associates (preferred)

Tools

Excel

Word

PowerPoint

Job description

Position Overview

To provide expert-level administrative and operational support to the Loan Administration Division. As a member of the Administrative Operations team, your goal will be enhancing the performance and overall presentation of the Loan Administration division, as well as the entire credit union at-large. You will collaborate with others to deliver timely, accurate, innovative, yet practical solutions for a range of challenges and issues impacting the delivery of lending, team member, and member services across Loan Administration’s operating systems.

Responsibilities

• 40% Answer and route all incoming calls from internal team members, external members and other 3rd party stakeholders to resolve questions, give directions, and fix potential problems regarding loan servicing.
• 10% Sort all incoming FedEx, USPS, UPS, Staples and other contracted courier freight and packages for distribution to the business units within Loan Administration.
• 10% As assigned by manager, participate on and have responsibility over deliverables for special project teams within LA.
• 10% Create, sort, organize, and maintain all administrative office records, forms, and databases pertaining to Loan Administration. Provide basic accounts payable duties.
• 10% Manage conference/meeting room scheduling detail to include dietary/meal, audio visual, and physical security requests as needed. Book executive travel arrangements.
• 20% Assist with managing the contracted vendors providing services to the Wake Forest Road Operations Center. This includes scheduling, communications, performance, and compliance.

Qualifications

• Education: HS Diploma or GED
• Desired Education: Associates
• Acceptable Fields of Study: Business/ Sociology/ Communications/ Computer Science/ Psychology
• Required Relevant Years of Experience: 0 years
• Desired Relevant Experience: 2 years
• Required Knowledge, Abilities, Skills: Previous project coordinator experience is highly preferred.
• Intermediate experience working with Excel, Word, PowerPoint and/or other computer software with the ability to gain the skill of use with other programs/software.
• Able to express oneself clearly when communicating (verbally and written).
• Must be able to read, write, and speak English fluently.
• Must be able to work independently and make critical decisions in a fast-paced work environment.
• Experience gathering details from ambiguous situations.
• Desired Knowledge, Abilities, Skills: Experience with large volume data-entry Prior experience with Workday or other HRIS Technical writing skills

SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.

Special Position Requirements

• Sitting for prolonged periods
• Walking for prolonged perriods
• Carrying up to 20 lbs.
• Lift up to 20 lbs.
• Push/Pull up to 20 lbs.
• Telephone for prolonged periods
• Computer for prolonged periods
• Must have a valid drivers license
• Must be able to operate a company vehicle

Disclaimer

State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need.

State Employees' Credit Union is a not-for-profit, member-owned financial cooperative with a "Do the Right Thing" mission and a goal of helping people in our community.

SECU values the differences in our staff and in our North Carolina communities. We believe that embracing the uniqueness of individuals makes our cooperative stronger, more innovative and better able to serve SECU members.