Loan Account Support Specialist

Trustmark Bank; Pearl (MS); On-site; USD 32,000 - 48,000; Full time

Job summary

Trustmark Bank in Pearl, MS seeks a loan accounts assistant to respond to customer inquiries and resolve loan-related issues. You will handle maintenance documentation, process loan transactions, and balance payments while ensuring accuracy and timely responses.

The role requires high school education and 2 years of customer service experience, with strong communication and problem-solving skills to serve external and internal customers.

Qualifications

• High school diploma or GED required.
• Two years of customer service experience.
• Functional loan knowledge including calculating interest and loan-billing transactions.
• Ability to handle a high volume of inquiries and requests.
• Detail oriented with accuracy and good verbal/written communication.
• Proficient computer skills and ability to work under pressure.

Responsibilities

• Assist external and internal customers with loan accounts and resolve issues by submitting maintenance documents.
• Process and balance loan transactions and payments.
• Analyze loan records and proactively resolve routine inquiries.
• Monitor matured loans and credit line reports and address statements issues.
• Distribute route work and perform additional duties as assigned.

Skills

Customer service experience

Communication skills

Attention to detail

Time management

Ability to work under pressure

Problem solving

Education

High school diploma or GED

Tools

Computer skills

Job description

Trustmark Bank in Pearl, MS seeks a loan accounts assistant to respond to customer inquiries and resolve loan-related issues. You will handle maintenance documentation, process loan transactions, and balance payments while ensuring accuracy and timely responses.

The role requires high school education and 2 years of customer service experience, with strong communication and problem-solving skills to serve external and internal customers.