Loan Account Support Specialist

RiseMe; Pearl (MS); On-site; USD 42,000 - 54,000; Full time

Job summary

Trustmark Bank in Pearl, MS is seeking a Loan Servicing Specialist to respond to customer questions and resolve loan account issues. You will submit maintenance documents, verify payoffs, and process overpayments while maintaining accuracy under deadline pressure.

The role requires 2+ years in customer service with solid loan knowledge, strong computer skills, and the ability to balance transactions in a high-volume environment.

Qualifications

• High school education or GED required.
• 2+ years of customer service experience required.
• Knowledge of loan processes and ability to respond to loan inquiries.

Responsibilities

• Assist external and internal customers with loan accounts and issues.
• Process and balance loan transactions and payments.
• Analyze and research bank records to resolve loan requests.
• Monitor matured loans and credit line reports, review issues before statements.

Skills

Customer service

Loan knowledge

Communication

Attention to detail

Time management

Stress handling

Education

High school diploma or GED

Tools

Computer skills

Job description

Trustmark Bank in Pearl, MS is seeking a Loan Servicing Specialist to respond to customer questions and resolve loan account issues. You will submit maintenance documents, verify payoffs, and process overpayments while maintaining accuracy under deadline pressure.

The role requires 2+ years in customer service with solid loan knowledge, strong computer skills, and the ability to balance transactions in a high-volume environment.