LMS Intern: Learning Content & Training Analytics

Union Home Mortgage Corp.; Strongsville (OH); On-site; USD 20,664,000 - 30,307,000; Full time

Job summary

Union Home Mortgage Corp. in Strongsville, Ohio, invites ambitious students to join its LMS Intern program for the 3-month summer session.

You will help design and administer training content, support reporting, and collaborate with leadership to deliver world-class learning experiences. This role emphasizes communication, teamwork, and hands-on exposure to mortgage industry tools, with compensation and full-time partner treatment.

Qualifications

• Pursuing a 2- or 4-year degree in Information Technology/Systems, Business (Administration, Analytics, Applied Technology), Instructional Design, Education, or a related field.
• Experience with working in a Microsoft Windows environment and with Word, Excel, Teams
• Willingness to learn instructional design and work with video editing tools
• Strong communication skills

Responsibilities

• Administer user accounts, course catalogs, and system configuration settings in the LMS
• Troubleshoot helpdesk tickets regarding LMS requests and reported issues
• Work effectively with department managers and UHM SMEs to develop instructional content
• Publish and audit courses utilizing eLearning and project management applications
• Analyze and redact loan documents for training purposes
• Create and edit SharePoint web pages for training and other UHM departments
• Evaluate new applications & features for eLearning and other training team applications
• Conduct LMS demonstrations for new hires and loan officers
• Complete internal and external training to stay up to date on eLearning techniques, the loan process, and mortgage industry terminology
• Participate in weekly training huddles and project meetings
• Generate data reporting and analytics for the training team including LMS usage, exam item analysis, and usage statistics on the company knowledge tool to various stakeholders

Skills

Communication

Detail-oriented

Multi-tasking

Time management

Team player

Quick learner

Education

Pursuing IT/Business/Instructional Design degree

Tools

Word

Excel

Teams

SharePoint

Job description

Union Home Mortgage Corp. in Strongsville, Ohio, invites ambitious students to join its LMS Intern program for the 3-month summer session.

You will help design and administer training content, support reporting, and collaborate with leadership to deliver world-class learning experiences. This role emphasizes communication, teamwork, and hands-on exposure to mortgage industry tools, with compensation and full-time partner treatment.