LMS Administrator & Training Ops Specialist

NAVY EXCHANGE SERVICE COMMAND (NEXCOM); Virginia Beach (VA); On-site; USD 60,000 - 90,000; Full time

Job summary

NAVY EXCHANGE SERVICE COMMAND (NEXCOM) seeks an LMS administrator to ensure effective LMS operations, content uploads, audience assignments, process documentation, and reporting for internal and external stake holders. The role includes testing, troubleshooting, and supporting learning initiatives within the organization.

The position requires completing a range of duties including developing training plans, publishing resources, and maintaining training records, with strong emphasis on data

Qualifications

• Three (3) years of responsible experience in non-routine work enabling support for Learning & Organizational Development through HR and/or learning systems and project work.
• Experience interfacing with subject matter experts (SME).
• Strong communication skills, both oral and written.

Responsibilities

• Provide a full range of Learning & Organizational Development support including analysis of data, LMS support, documentation, and project/ program management.
• Research, compile, and analyze information and data, summarize results, and make recommendations for diverse audiences including stakeholders and team members.
• Identify resources, publish/archive classes, programs, curricula, add/delete resources, etc.
• Upload, publish, and test e-Learning modules to ensure proper functionality.
• Build training plans and push assignments and test criteria before release to ensure accurate audience assignment.
• Provide basic troubleshooting and resolve user issues via phone, email, and other tools.
• Elevate technical issues to appropriate internal and external partners as needed.
• Assist in developing and documenting processes or policies for consistent LMS usage, dashboards, and workflows.
• Manage associate development programs and maintain training records.
• Understand system requirements and constraints; recommend improvements for LMS impact.
• Support metrics collection for surveys in online and classroom training to measure effectiveness.
• Assist in facilitating virtual or classroom training and other corporate learning duties.
• Perform other related duties as assigned.

Job description

NAVY EXCHANGE SERVICE COMMAND (NEXCOM) seeks an LMS administrator to ensure effective LMS operations, content uploads, audience assignments, process documentation, and reporting for internal and external stake holders. The role includes testing, troubleshooting, and supporting learning initiatives within the organization.

The position requires completing a range of duties including developing training plans, publishing resources, and maintaining training records, with strong emphasis on data