LMS ADMINISTRATOR (LEVEL I)

NAVY EXCHANGE SERVICE COMMAND (NEXCOM); Virginia Beach (VA); On-site; USD 60,000 - 90,000; Full time

Job summary

NAVY EXCHANGE SERVICE COMMAND (NEXCOM) seeks an LMS administrator to ensure effective LMS operations, content uploads, audience assignments, process documentation, and reporting for internal and external stake holders. The role includes testing, troubleshooting, and supporting learning initiatives within the organization.

The position requires completing a range of duties including developing training plans, publishing resources, and maintaining training records, with strong emphasis on data

Qualifications

• Three (3) years of responsible experience in non-routine work enabling support for Learning & Organizational Development through HR and/or learning systems and project work.
• Experience interfacing with subject matter experts (SME).
• Strong communication skills, both oral and written.

Responsibilities

• Provide a full range of Learning & Organizational Development support including analysis of data, LMS support, documentation, and project/ program management.
• Research, compile, and analyze information and data, summarize results, and make recommendations for diverse audiences including stakeholders and team members.
• Identify resources, publish/archive classes, programs, curricula, add/delete resources, etc.
• Upload, publish, and test e-Learning modules to ensure proper functionality.
• Build training plans and push assignments and test criteria before release to ensure accurate audience assignment.
• Provide basic troubleshooting and resolve user issues via phone, email, and other tools.
• Elevate technical issues to appropriate internal and external partners as needed.
• Assist in developing and documenting processes or policies for consistent LMS usage, dashboards, and workflows.
• Manage associate development programs and maintain training records.
• Understand system requirements and constraints; recommend improvements for LMS impact.
• Support metrics collection for surveys in online and classroom training to measure effectiveness.
• Assist in facilitating virtual or classroom training and other corporate learning duties.
• Perform other related duties as assigned.

Job description

Job Summary

Maintain and ensure effective administration of the LMS including uploading content, ensuring accurate audience assignments, documenting processes and policies, developing reports and queries for a variety of internal and external constituents, testing and troubleshooting administrative and user technical issues.

Job Summary

Maintain and ensure effective administration of the LMS including uploading content, ensuring accurate audience assignments, documenting processes and policies, developing reports and queries for a variety of internal and external constituents, testing and troubleshooting administrative and user technical issues.

Duties And Responsibilities

• Provide a full range of Learning & Organizational Development support including analysis of data, LMS support, documentation, and project/ program management.
• Research, compile, and analyze information and data, summarize results, and make appropriate recommendations using the research and learning tools available to different audiences including stakeholders, team members, and others.
• Identify resources, publish/archive classes, programs, curricula, add/delete resources, etc.
• Upload, publish, and test e-Learning modules to ensure proper functionality.
• Build training plans and push assignments and test criteria before release to ensure accurate audience assignment.
• May provide basic troubleshooting and resolve user issues through troubleshooting problems via phone, email, and other communication tools.
• May elevate technical issues as needed from identification through resolution to appropriate internal and external business partners
• Assist in developing and documenting processes or policies as needed to establish consistent use of the LMS including email templates, reports, dashboards, and rule-based workflows.
• Manages programs for associate development, ensures required documents and workflows are completed, routed, and stored as necessary.
• Maintain the integrity of associate training records.
• Understand and articulate system requirements and constraints
• Recommend support and improvement solutions relative to the needs of the LMS and its business impact
• Support system settings to capture survey metrics for online and classroom training courses in order to measure training effectiveness
• May assist the facilitation of virtual and/ or classroom training and other corporate learning responsibilities.
• Perform other related duties as assigned

A total of four (4) years of experience consisting of the following:

GENERAL EXPERIENCE

- Three (3) years of responsible experience in non-routine work which enabled the applicant to gain experience in performing the tasks necessary for supporting the Learning and Organization Development function through HR and/or learning systems and project work. Communicates effectively with others, both orally and in writing. Experience interfacing with subject matter experts (SME).

OR SUBSTITUTION OF EDUCATION FOR EXPERIENCE

- One (1) year of related academic study above the high school level may be substituted for 9 months of experience up to a maximum of a 4 year bachelors degree in Management, Human Resources, Education, IO Psychology, Communication, or other fields related to the position for 3 years of general experience.

AND SPECIALIZED EXPERIENCE

- Minimum of one (1) year of progressively responsible experience analyzing data, managing short-term projects, writing system test scripts, presenting training to an audience, or supporting HR systems such as an LMS, HRIS, or talent management system.

Primary Location

United States-Virginia-Virginia Beach

Organization

NEXCOMHQ

Schedule

Full-Time (35 + hours)

Unposting Date

Nov 22, 2026, 11:59:00 PM