LMS Administrator | Remote

TaskUs; United States; Remote; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated LMS Administrator to enhance the user experience of their Learning Management System. This pivotal role involves generating insightful reports, maintaining compliance dashboards, and troubleshooting LMS-related issues. The ideal candidate will thrive in a collaborative environment, ensuring seamless user interactions and continuous improvement of LMS tools. Join a company that values its employees and fosters professional growth through its People First culture, where your contributions will significantly impact the organization's success and innovation in the digital services sector.

Benefits

Competitive Salaries

Comprehensive Benefits Packages

Professional Growth Opportunities

Inclusive Environment

Wellness Programs

Qualifications

• Experience managing a Learning Management System, preferably Moodle.
• 1-2 years of customer service or technical support experience required.

Responsibilities

• Maintain the LMS user experience, generate reports, and troubleshoot issues.
• Coordinate with departments to increase compliance and monitor enrollments.

Skills

Microsoft Excel

Google Sheets

Customer Service

Technical Support

Communication Skills

Organizational Skills

Problem-Solving Skills

Education

Degree in L&D Systems

Degree in Computer Science

Related Field Degree

Tools

Moodle

G-Suite Applications

Microsoft Office Apps

HTML

Javascript

CSS

Job description

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

What does an LMS Administrator do? As an LMS Administrator, you will be responsible for the overall LMS user experience. This includes generating reports, maintaining the compliance dashboard, and connecting with users who have LMS issues. You will perform alpha and beta testing, provide feedback to media developers, ensure the roster is up-to-date, set up the course structure in Moodle, and provide analysis, insights, and recommendations based on generated reports. You will also coordinate with required departments to increase compliance, monitor LMS enrollments, create and assign LMS courses, and upload course content. Additionally, you will configure, maintain, and continuously improve LMS tools, dashboards, and plugins, interact with developers, stakeholders, and learners to analyze, troubleshoot, and respond to LMS-related issues, and generate compliance reports regularly.

Do you have what it takes to become an LMS Administrator?

We require candidates to have a degree focused on L&D systems, Computer Science, or a related field. You should have experience generating reports using Microsoft Excel/Google Sheets, at least 1-2 years of customer service or technical support experience, and experience managing a Learning Management System (preferably Moodle) is a significant advantage. You must demonstrate the ability to handle a diverse number of technical tasks and LMS functionality issues, possess excellent verbal and written communication skills, and maintain a focus on customer satisfaction. Proficiency with G-Suite Applications or Microsoft Office Apps is required, along with strong organizational and problem-solving skills. Knowledge of HTML, Javascript, and CSS is a plus, as is familiarity with learning theories and methodologies.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: At TaskUs, we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL: https://www.taskus.com/careers/.