Liver Pre-Transplant Administrative Specialist (Hybrid)

UNC Health; Morrisville (NC); Hybrid; USD 26,000 - 37,000; Full time

Job summary

UNC Health in Morrisville, NC is seeking a Liver Pre-Transplant Program Assistant to support the pre-transplant phase with patient scheduling, data entry, and liaison duties. The role emphasizes frontline customer service and collaboration with hospital staff to meet patient needs.

You will manage the fax queue, enter lab results, triage calls, and participate in departmental meetings. A high school diploma or GED is required, with two years of clerical experience; a Bachelor's degree waives

Qualifications

• Two (2) years of clerical or administrative experience
• If Bachelor's degree, no years of clerical or administrative experience
• If Associate's degree, one (1) year of clerical or administrative experience
• Proficient use of Microsoft Office and scheduling systems

Responsibilities

• Serving as the primary contact and patient liaison for complex customer service and administrative issues
• Performing complex patient scheduling to accommodate each patient's unique needs according to organ-specific requirements
• Entering outside lab results into the electronic health record
• Managing the incoming fax queue and sending documents to HIM as necessary
• Maintaining working relationships with hospital staff to address patient needs
• Participating in training others and implementing and sharing best practices
• Documenting patient interactions in the electronic health record
• Regulatory compliance
• Process improvement initiatives
• Triaging phone calls
• Participating in: Departmental meetings

Skills

Customer focus

Technical skills

Scheduling system

Coachability

Accountability

Fiscal responsibility

Coaching

Conflict resolution

Problem solving

Education

High school diploma or GED

Job description

UNC Health in Morrisville, NC is seeking a Liver Pre-Transplant Program Assistant to support the pre-transplant phase with patient scheduling, data entry, and liaison duties. The role emphasizes frontline customer service and collaboration with hospital staff to meet patient needs.

You will manage the fax queue, enter lab results, triage calls, and participate in departmental meetings. A high school diploma or GED is required, with two years of clerical experience; a Bachelor's degree waives