LiveCommerce Fulfillment & Break Operations Lead

Socket.dev; New York (NY); On-site; USD 180,000 - 230,000; Full time

Job summary

VeeFriends is seeking a highly organized Senior Manager, LiveCommerce Logistics & Breaking Operations to own the operational engine behind our LiveCommerce business in New York. You will oversee on-site inventory, card sorting, order processing, staffing, workflows, and quality control for LiveCommerce and breaking operations.

You will lead the Fulfillment & Inventory Associates, build labor models, establish KPIs, and partner with Technology to optimize WMS/Shopify integrations for LiveCommerce

Qualifications

• 5+ years in fulfillment, warehouse, or LiveCommerce operations with high-volume physical goods.
• Experience managing fulfillment, warehouse, or inventory teams (2+ years).
• Strong ability to design processes, analyze performance, and coach on the floor.

Responsibilities

• Own end-to-end LiveCommerce and breaking operations from inbound inventory to packing and shipment handoff.
• Build and improve workflows to support near-24/7 LiveCommerce, aligning capacity with hours and GMV growth.
• Lead on-site LiveCommerce inventory, card sorting, packing, and order attribution with strong controls for high-value items.
• Manage on-site inventory environment, including cycle counts, custody, and accurate receipt/put-away.
• Develop labor models and staffing plans to meet live show schedules and demand spikes.
• Establish and monitor KPIs such as order accuracy, inventory accuracy, units per hour, and shipping SLA.

Skills

Fulfillment operations

People management

Operations analytics

Labor planning

Tools

WMS

Shopify

OMS/IMS

Job description

VeeFriends is seeking a highly organized Senior Manager, LiveCommerce Logistics & Breaking Operations to own the operational engine behind our LiveCommerce business in New York. You will oversee on-site inventory, card sorting, order processing, staffing, workflows, and quality control for LiveCommerce and breaking operations.

You will lead the Fulfillment & Inventory Associates, build labor models, establish KPIs, and partner with Technology to optimize WMS/Shopify integrations for LiveCommerce