Live Show Box Office Specialist

165 Hard Rock Casino Northern Indiana, LLC; Gary (IN); On-site; USD 26,000 - 38,000; Full time

Job summary

Hard Rock Casino Northern Indiana, LLC is seeking a Box Office/Ticketing Associate to help sell tickets for shows and assist with box office duties. You will communicate seating diagrams, handle payments, maintain a small cash drawer, and promote upcoming events to guests. This role requires strong customer service and the ability to work nights, weekends, and holidays. Join a team focused on delivering a memorable guest experience at Hard Rock Live.

Qualifications

• 1–2 years cashiering or ticketing experience preferred.
• On-the-job training typically 2 months.
• Customer service experience beneficial.

Responsibilities

• Sell tickets and assist Box Office on show nights.
• Explain seating diagrams for Hard Rock Live.
• Provide guest service on casino floor.
• Maintain a $500 bank drawer balance.
• Handle payments incl. credit/debit cards.
• Promote upcoming shows and events.
• Attend meetings and events as assigned.

Skills

Ticketing

Cash handling

Customer service

Sales

English fluency

Multilingual

Tools

Ticketmaster TM1 Sales

Ticketmaster Host System

Microsoft Office

Job description

Hard Rock Casino Northern Indiana, LLC is seeking a Box Office/Ticketing Associate to help sell tickets for shows and assist with box office duties. You will communicate seating diagrams, handle payments, maintain a small cash drawer, and promote upcoming events to guests. This role requires strong customer service and the ability to work nights, weekends, and holidays. Join a team focused on delivering a memorable guest experience at Hard Rock Live.