Live Scan Technician & Support

Meals on Wheels Greater San Diego; San Diego (CA); On-site; USD 25,000 - 39,000; Part time

Benefits offered by this job

Sick Time

Bereavement Leave

Reproductive Leave

Jury Duty Leave

Personal Phone Use Stipend

Job summary

Meals on Wheels Greater San Diego is seeking a Live Scan Technician & Support to administer biometric services and provide essential facility and program operations support. You will process fingerprinting, verify IDs, manage intake, and handle daily administrative duties in a busy nonprofit setting.

The role requires attention to regulatory details, strong teamwork, and the ability to work in a fast-paced environment while maintaining confidentiality and accuracy across all tasks.

Qualifications

• Minimum high school education or equivalent required.
• California Live Scan background process knowledge preferred.
• Ability to handle sensitive information securely and discreetly.

Responsibilities

• Perform electronic fingerprint captures (Live Scan) per CA DOJ/FBI standards.
• Verify government IDs against approved standards for each applicant.
• Review BCIA 8016 forms for accuracy before transmission.
• Manage client intake, walk-ins, online scheduling, and issue receipts with ATI tracking numbers.
• Process and reconcile Live Scan fees using the POS system; settle and report end-of-day results.
• Maintain and troubleshoot Live Scan equipment; coordinate with IT for issues.
• Provide front-desk support and general administrative tasks as needed.
• Support off-site clinics and volunteer enrollment events across San Diego County.
• Assist Finance and Operations with mail, data entry, and meeting room prep.

Skills

Customer service

Administrative

Front-office

Team player

Education

High school diploma or equivalent

CA Fingerprint Roller (preferred)

Tools

Scheduling platforms

POS systems

Microsoft Office

Job description

SUMMARY:Under the supervision of the Senior Director of Programs & Community Engagement, and with daily operational task direction from the Director of Operations and the Finance Specialist, the Live Scan Technician & Support is responsible for managing the agency’s certified Live Scan biometric services while providing essential administrative and logistical support to ongoing facility and program operations. This role processes background checks and supports the Finance department.DUTIES & RESPONSIBILITIES:Live Scan & Biometric Operations:Perform electronic fingerprint captures (Live Scan) for scheduled appointments and walk-ins in accordance with California DOJ and FBI quality standards.Examine and verify government-issued photo identification against state-approved standards (e.g., driver’s license, passport, military ID).Review and audit \"Request for Live Scan Service\" (BCIA 8016) forms to ensure accurate authorizing agency identifiers, billing types, and applicant data before transmission.Manage client intake workflows, walk-in queues, and online scheduling software, confirming appointments and issuing transmission receipts containing ATI tracking numbers.Process and reconcile rolling fees and statutory state/federal processing fees using the point-of-sale (POS) system; perform end-of-day transaction settlements and administrative reporting.Clean and maintain Live Scan equipment and workstations daily; coordinate troubleshooting with software and hardware technical support when necessary.Handle sensitive client information with the highest level of discretion and professionalism in accordance with California DOJ security standards and federal privacy regulations.Coordinate and operate Live Scan equipment for scheduled off-site group clinics and volunteer enrollment events across San Diego County.Finance, Operations & Facility Support:Assist the Finance Specialist with tasks as needed such as mail and check processing, data entry, and other administrative duties as assigned.Assist the Director of Operations with daily administrative workflows, delivery center coordination, and cross-departmental projects during intervals between scanning sessions.Provide backup front-desk reception coverage, greeting visitors, answering phone lines, and routing general inquiries.Assist with routine administrative filing, inventory staging, receiving shipments, and preparing meeting rooms for agency and community partner events.Provide general administrative and customer service support across programs and other tasks as assigned.QUALIFICATIONS:The ideal candidate will have the following:Completion of High School or equivalent.Current California Certified Fingerprint Roller Certificate strongly preferred but not required.1–3 years working in customer service, administrative or front-office operationsExperience in the nonprofit sector a plus.Ability to learn and maintain strict compliance with both State and Federal regulations regarding Live Scan operations, data management and record keepingStrong team player who can collaborate effectively, take direction, and fulfill responsibilities in a fast-paced, challenging, and constantly changing environment.Excellent communication skills, both written and verbal.Proactive attitude to exceed expectations and take initiative.Excellent computer and technology skills, including proficiency with web-based scheduling platforms, POS systems, and Microsoft Office (Word, Excel, Outlook).Ability to work independently and problem solve.REQUIREMENTS:Standard office environment. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Must have a valid California driver’s license. Physical requirements include standing, sitting, typing, bending, and lifting to approximately 35 lbs. The noise level in the work environment is moderate. Must have reliable transportation.Successful candidates for this position will be subject to a Live Scan background check clearance as a condition of employment.SUMMARY OF PART-TIME BENEFITS:Sick TimeBereavement Leave & Reproductive LeaveJury Duty LeavePersonal Phone Use Stipend