Live Production Engineer

Warner Media, LLC.; New York (NY); Hybrid; USD 72,000 - 135,000; Full time

Job summary

An established industry player is seeking a Live Production Engineer to support dynamic broadcast environments. This role requires technical expertise in maintenance, installation, and configuration of broadcast and IT equipment, ensuring seamless operations in both studio and cloud settings. The ideal candidate will thrive in a fast-paced environment, demonstrating strong troubleshooting skills and a commitment to excellent customer service. With a focus on collaboration and innovation, this position offers the opportunity to work with cutting-edge technology and contribute to the creation of engaging content. Join a team that values your contributions and supports your growth!

Benefits

Health insurance coverage

Employee wellness program

Life and disability insurance

Retirement savings plan

Paid holidays and sick time

Vacation time

Qualifications

• 4+ years experience in broadcast maintenance and IT client service.
• Strong knowledge of A/V routing, signal processing, and IT infrastructure.

Responsibilities

• Support and maintain production facilities and cloud production deployments.
• Troubleshoot and resolve issues with broadcast and multimedia systems.

Skills

Technical troubleshooting

Broadcast maintenance

Data networking

Customer service

Communication skills

Education

2 or 4 year technical degree in electronics or computer engineering

Tools

AutoCAD

ITSM ticketing tool

MS Office Suite

Visio

Job description

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Your New Role...

The Live Production Engineer requires a wide range of technical skills necessary to perform maintenance, installation, and configuration of broadcast and IT equipment in both studios and control rooms in a fast-paced IP Video production environment.

Hybrid on site and cloud production support of live and recorded programming requires a thorough systems knowledge of broadcast IT infrastructure which includes:

1. Technical spaces (control rooms, studios, central equipment rooms, cloud production platforms, and data centers)
2. Associated production systems (A/V routing, signal processing, cameras, switchers, audio mixers, graphics systems, prompter systems, intercom, encoders/encoding, feeds/edit systems, production applications, control room automation, and transmission systems, etc.)

A strong baseline IT and data networking knowledge is also necessary to work in an IP Audio/Video and IT centric broadcast/multimedia infrastructure. This includes basic understanding of Operating Systems, AD and Permissions, basic network protocols and compute platforms.

Collaboration with team members, clients and other support groups is required to troubleshoot and resolve issues with broadcast/multimedia, compute, storage systems in our production environments.

This position will primarily provide facility-based support. However, as cloud production platforms grow an understanding of the configuration, networking, deployment, support, security, and operations of these systems is vital to the success of this role.

WBD Live Production Support teams operate within an ITSM Service Management framework, supported by common processes around planning and managing changes. Adherence to our standard ITSM processes to minimize impact and deliver value to our customers is required. This includes documenting issues/requests and escalating as needed for problem management and resolution via our enterprise service management system.

A willingness to perform varied tasks, adapt to changing priorities, and the ability to solve complex technical problems independently are essential to be successful in this position. We expect our LP engineers to build good relationships amongst our client base and to provide excellent customer service. Good communication skills (verbal, written) are required.

Shift work on a rotating schedule may be necessary to meet the needs of our customers.

Your Role Accountabilities...

• Support and maintain an active production facility and cloud production deployments. Repair, calibration, and installation of IP audio & video broadcast/IT equipment. This includes equipment within the production facilities or cloud environments such as control rooms and studios (cameras, switchers, audio mixers, multi-viewers, intercom system, monitors, graphic equipment, control room automation systems, prompters, server/playback etc.) and related supporting infrastructure in the data center, transmission sites and throughout any broadcast infrastructure plants supported by the team (A/V routers, data routers, KVM systems, RF/fiber transmission, tally, signal processing gear, IPTV system, etc.). (50%)
• Perform technical support for on premises critical and cloud production deployments. Ability to back-up or assist other support groups and clients for non-critical systems and IT/PC gear, including installation, problem correction, removal/replacement, or other tasks as necessary to ensure continuation of customer work productivity and/or on-air transmission. (10%)
• Support of remote live event productions. This includes equipment transport, set-up, operation and breakdown during the life cycle of the remote live event. (5%)
• Participate in technology design, installation, and integration projects with complex, leading-edge technology in a broadcast IP production and IT centric environment. This includes broadcast and server-based systems, data networking (e.g., routers, switches) and other cloud production deployments. (20%)
• Document quality standards, system anomalies, operational procedures, reference materials, and project work. Use of 1) AutoCad for system documentation 2) ITSM ticketing tool to log incidents/requests and 3) Other industry standard documentation tools. Ensure sufficient inventory of parts and technology supplies, working with procurement and asset management teams to order and track inventory. (5%)
• May participate in remote assignments with engineers from across WBD. Represent the company in dynamic, multi-cultural environments and effectively interface with demanding broadcast personnel (e.g., on-air talent, producers) in a professional manner. (5-10%)

Qualifications & Experiences...

• Typically four or more years of experience in television, multimedia content, IT client service or broadcast maintenance capacity, with a demonstrated ability to troubleshoot and repair broadcast and computer equipment.
• Demonstrated experience with television or multimedia production workflows.
• Demonstrated familiarity with basic server, networking topology and operating systems (e.g., Windows, Unix, etc.).
• Ability to work all shifts associated with 24x7x365 production environments.
• Capable of lifting 50 lbs. and climbing ladders for equipment and cable installation assignments.
• Must be willing to be on call for coverage of critical technical systems.

DESIRABLE REQUIREMENTS:

• Willingness to learn WBD proprietary equipment and applications.
• Manufacturer-provided broadcast training from companies such as Evertz, Calrec, Videndum, or Grass Valley.
• Experience working in an IP Production facility with or knowledge of Evertz SDVN workflows.
• Experience working with or design of Broadcast Cloud Production systems.
• Autocad, MS Office Suite, Visio experience.
• Familiarity with ITSM Service Management processes.

REQUIRED EDUCATION:

• 2 or 4 year technical degree, preferably electronics or computer engineering (or equivalent education/experience/training).
• Demonstrated knowledge of computer desktop hardware/applications and data networking.

PREFERRED EDUCATION, TRAINING, LICENSING, OR CERTIFICATION:

• Specific certifications may be required to work on proprietary equipment/systems (e.g., Cisco, Harmonic).
• Cloud Training/Certifications (AWS, GCP, Azure etc.).

How We Get Things Done…

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.

If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.

In compliance with local law, we are disclosing the compensation, or a range thereof, for roles in locations where legally required. Actual salaries will vary based on several factors, including but not limited to external market data, internal equity, location, skill set, experience, and/or performance. Base pay is just one component of Warner Bros. Discovery’s total compensation package for employees. Pay Range: $72,247.00 - $134,172.00 salary per year. Other rewards may include annual bonuses, short- and long-term incentives, and program-specific awards. In addition, Warner Bros. Discovery provides a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays and sick time and vacation.