Live Operations Data Assurance Specialist

Hawk-Eye Innovations; Hills Park (GA); Vor Ort; USD 47.000 - 63.000; Vollzeit

Zusammenfassung

Hawk-Eye Innovations is seeking a Data Assurance Coordinator in Atlanta, GA to own operational readiness and coordinate across Operations, Technical Operations, and Product. You will drive issue resolution, maintain SOPs, and manage data pipelines to ensure high-quality live baseball operations.

The role emphasizes frontline technical ownership, incident troubleshooting, and continuous process improvement, with leadership support during peak periods and major incidents.

Qualifikationen

• Experience in live sports operations or real-time operational environments.
• Strong understanding of live capture workflows and incident management.
• Excellent analytical and troubleshooting skills.
• Ability to coordinate across Operations, Technical Operations, Product, and Engineering teams.
• Ability to manage multiple priorities with attention to detail.
• Experience creating or maintaining operational documentation and SOPs.

Aufgaben

• Own operational readiness, workflow accuracy, and SOPs across assigned leagues and data pipelines.
• Serve as primary Operations liaison for technical, hardware, software, and post-process data delivery issues, driving resolution.
• Perform first-level troubleshooting on software, hardware, and operational systems; document diagnostic steps before escalation.
• Monitor system health, server performance, hardware status, data transfer tools, and dashboards to preempt degradations.
• Investigate, document, and report hardware failures and system bugs to enable rapid resolution.
• Coordinate with Operations Supervisors, Technical Operations, Product, HQA, and Engineering teams on resolutions and enhancements.
• Develop and maintain up-to-date operational documentation, troubleshooting guides, and knowledge base content.
• Identify bottlenecks, track recurring trends, and recommend long-term improvements.
• Support rollout of new tools, tracking technologies, software updates, and system enhancements.
• Provide SME guidance to Operators and Supervisors and assist during major incidents.

Kenntnisse

Live ops experience

Operational readiness

Incident management

Analytical troubleshooting

Cross-functional collab

Documentation SOPs

Multi-priority mgmt

Tools

Hawk-Eye

KinaTrax

Jobbeschreibung

Hawk-Eye Innovations is seeking a Data Assurance Coordinator in Atlanta, GA to own operational readiness and coordinate across Operations, Technical Operations, and Product. You will drive issue resolution, maintain SOPs, and manage data pipelines to ensure high-quality live baseball operations.

The role emphasizes frontline technical ownership, incident troubleshooting, and continuous process improvement, with leadership support during peak periods and major incidents.