Live Operations Data Assurance Specialist

hawkeyeinnovations; Atlanta (GA); On-site; USD 47,000 - 63,000; Full time

Job summary

Hawk-Eye in Atlanta is seeking a Data Assurance Coordinator to own operational readiness across live baseball operations, coordinating between Operations, Technical Operations, and support teams to resolve issues and maintain documentation.

The role emphasizes incident management, data pipelines, and cross-functional collaboration to ensure high-quality live delivery and continuous process improvements. Strong analytical skills and leadership are valued.

Qualifications

• Experience in live sports operations or real-time operational environments.
• Knowledge of live capture workflows, SOPs, and incident management.
• Strong analytical and troubleshooting abilities with root-cause focus.
• Team-first mindset with cross-functional collaboration skills.
• Ability to juggle multiple priorities while maintaining quality.
• Experience creating or updating operational documentation and SOPs.
• Good organizational skills across multiple teams.
• Comfortable working with Operations, Technical Operations, Product, HQA, and Engineering.

Responsibilities

• Operational Readiness: Own SOPs and workflow accuracy across leagues and data pipelines.
• Frontline Technical Ownership: Liaise on hardware/software issues affecting live delivery.
• Incident Escalation & Troubleshooting: Document diagnostics before escalation.
• System & Data Pipeline Monitoring: Track health, performance, and alerts.
• Issue Reporting & Root Cause Analysis: Document and report hardware failures and bugs.
• Cross-Functional Collaboration: Coordinate with multiple teams for improvements.
• SOP & Knowledge Base Ownership: Maintain docs and troubleshooting guides.
• Continuous Process Improvement: Identify bottlenecks and recommend enhancements.
• Tech Rollout & Integration: Support testing and adoption of new tools and updates.
• Peer Leadership & Subject Matter Support: Guide Operators during peak times.

Skills

Live sports ops

Incident management

Analytical skills

Team collaboration

Priorities management

Documentation creation

Organizational skills

Cross-functional collaboration

Tools

Hawk-Eye

KinaTrax

Sports tracking tech

Job description

Hawk-Eye in Atlanta is seeking a Data Assurance Coordinator to own operational readiness across live baseball operations, coordinating between Operations, Technical Operations, and support teams to resolve issues and maintain documentation.

The role emphasizes incident management, data pipelines, and cross-functional collaboration to ensure high-quality live delivery and continuous process improvements. Strong analytical skills and leadership are valued.