Operations Lead - League Owner - Baseball

hawkeyeinnovations; Atlanta (GA); On-site; USD 57,000 - 77,000; Full time

Job summary

hawkeyeinnovations in Atlanta, GA seeks a League Operations Lead to own end-to-end league operations, coordinating across Operations, Tech Ops, Product, Engineering, and Field Service to ensure safe, high-quality live play. You will drive alignment, readiness, and continuous improvement throughout the season.

You will manage staffing, hardware readiness, and stakeholder reporting while mentoring coordinators and leading risk mitigation for streaming and hardware deployments.

Qualifications

• Demonstrated experience leading complex live operations within sports technology, broadcast, or other mission-critical environments.
• Strong operational leadership with experience coordinating cross-functional teams and managing competing priorities.
• Working knowledge of live capture systems, hardware deployments, operational infrastructure, and technical support workflows.
• Excellent communication and stakeholder management skills, with the ability to build relationships across technical and operational teams.
• Proven ability to make informed operational decisions in fast-paced, high-pressure environments.
• Strong analytical and problem-solving skills with experience using operational data to drive continuous improvement.

Responsibilities

• League Ownership: Manage end-to-end performance, hardware readiness, and execution across assigned leagues or pillars.
• Performance Optimization: Track operational metrics, analyze incident trends, and drive continuous process improvements.
• Cross-Functional Alignment: Connect Product, Engineering, Field Service, and Operations to ensure successful tech rollouts.
• Incident & Risk Mitigation: Lead post-incident reviews and elevated strategic risks to leadership.
• Stakeholder Relations: Serve as main contact for league partners with clear reporting and updates.
• Team Support: Mentor Coordinators and Supervisors, address skill gaps, and optimize staffing for quality service.

Skills

Live ops leadership

Cross-functional leadership

Hardware deployments

Stakeholder management

Operational analytics

Problem solving

Communication skills

Organizational skills

Seasonal planning

Job description

Reports to: Operations Managers / Director of Operations

Contract: Full-Time, Permanent

Salary: $57,383 - $76,509

Location: Atlanta, GA

Role Overview

The League Operations Lead is accountable for the overall operational success of an assigned baseball league or operational pillar, ensuring live operations are delivered safely, consistently, and at the highest quality. Acting as the operational owner for the league, this role provides collaboration across Operations, Technical Operations, Product, Engineering, Field Service, and partner teams to drive alignment, accountability, and continuous improvement.

The League Operations Lead maintains end-to-end visibility across league operations, ensuring operational readiness, staffing, hardware readiness, technical support, service quality, and strategic initiatives remain aligned throughout the season. Working closely with Operations Leadership and Senior Leads, this role ensures the right teams are focused on the right priorities while proactively managing operational risks, supporting hardware deployments, and driving long-term operational improvements.

Responsibilities

• League Ownership: Manage end-to-end performance, hardware readiness, and execution across assigned leagues or pillars.
• Performance Optimization: Track operational metrics, analyze incident trends, and partner with Tech Ops to drive continuous process improvements.
• Cross-Functional Alignment: Connect Product, Engineering, Field Service, and Operations to ensure successful technology rollouts and seasonal preparation.
• Incident & Risk Mitigation: Lead post-incident reviews, oversee live operational issue resolution, and elevate strategic risks to leadership.
• Stakeholder Relations: Serve as the main point of contact for league partners, delivering clear operational reporting and status updates.
• Team Support: Mentor Coordinators and Supervisors, address skill gaps, and optimize staffing to ensure high service quality.

What Could a Typical Week Look Like?

In Season

• Review the games from the previous day, and conduct an internal root cause analysis.
• Assign action items for relevant teams / escalated critical issues.
• Present findings and next steps on the external client daily standup.
• Liaise with relevant teams for upcoming games.
• Prepare / update delivery / data quality reports for Managers.
• Ensure upcoming games are resourced appropriately.
• Follow up with relevant parties on any operational issues.
• Meet with other League Owners and discuss efficiencies, ways of working and potential improvements.

Off-Season

• Work with relevant teams to ensure audits are completed in time.
• Work on implementing new automations and delivering efficiencies to help operations.
• Improve the team's system knowledge and liaise with the Training Manager around knowledge gaps and training needs.
• Work with other league owners around recruiting and training plan for the following season.
• Work with other teams to provide resourcing help where required.
• Prepare and present end of season delivery and data quality reports

Essential Qualifications & Skills

• Demonstrated experience leading complex live operations within sports technology, broadcast, or other mission-critical operational environments.
• Strong operational leadership with experience coordinating cross-functional teams and managing competing priorities.
• Working knowledge of live capture systems, hardware deployments, operational infrastructure, and technical support workflows.
• Excellent communication and stakeholder management skills, with the ability to build strong relationships across technical and operational teams.
• Proven ability to make informed operational decisions in fast-paced, high-pressure environments.
• Strong analytical and problem-solving skills with experience using operational data to drive continuous improvement.
• Exceptional organizational skills with the ability to balance strategic planning and day-to-day operational oversight.
• Ability to coordinate multiple initiatives while maintaining focus on operational quality and service delivery.

Desirable Qualifications & Skills

• Experience leading operations for professional sports leagues or large-scale live events.
• Experience with Hawk-Eye and KinaTrax systems or comparable sports technology platforms.
• Knowledge of live operational hardware, acquisition systems, Field Service operations, and technical support processes.
• Experience leading cross-functional initiatives involving Operations, Engineering, Product, Technical Operations, and Field Service teams.
• Familiarity with operational performance reporting, KPI management, and incident management processes.

Success Measures

• Consistent achievement of league operational performance and service quality targets.
• High levels of operational readiness, staffing effectiveness, hardware readiness, and technical coordination throughout the season.
• Successful implementation of operational improvements that increase efficiency, scalabilit