Head of League Operations & Live Tech Delivery

hawkeyeinnovations; Atlanta (GA); On-site; USD 57,000 - 77,000; Full time

Job summary

hawkeyeinnovations in Atlanta, GA seeks a League Operations Lead to own end-to-end league operations, coordinating across Operations, Tech Ops, Product, Engineering, and Field Service to ensure safe, high-quality live play. You will drive alignment, readiness, and continuous improvement throughout the season.

You will manage staffing, hardware readiness, and stakeholder reporting while mentoring coordinators and leading risk mitigation for streaming and hardware deployments.

Qualifications

• Demonstrated experience leading complex live operations within sports technology, broadcast, or other mission-critical environments.
• Strong operational leadership with experience coordinating cross-functional teams and managing competing priorities.
• Working knowledge of live capture systems, hardware deployments, operational infrastructure, and technical support workflows.
• Excellent communication and stakeholder management skills, with the ability to build relationships across technical and operational teams.
• Proven ability to make informed operational decisions in fast-paced, high-pressure environments.
• Strong analytical and problem-solving skills with experience using operational data to drive continuous improvement.

Responsibilities

• League Ownership: Manage end-to-end performance, hardware readiness, and execution across assigned leagues or pillars.
• Performance Optimization: Track operational metrics, analyze incident trends, and drive continuous process improvements.
• Cross-Functional Alignment: Connect Product, Engineering, Field Service, and Operations to ensure successful tech rollouts.
• Incident & Risk Mitigation: Lead post-incident reviews and elevated strategic risks to leadership.
• Stakeholder Relations: Serve as main contact for league partners with clear reporting and updates.
• Team Support: Mentor Coordinators and Supervisors, address skill gaps, and optimize staffing for quality service.

Skills

Live ops leadership

Cross-functional leadership

Hardware deployments

Stakeholder management

Operational analytics

Problem solving

Communication skills

Organizational skills

Seasonal planning

Job description

hawkeyeinnovations in Atlanta, GA seeks a League Operations Lead to own end-to-end league operations, coordinating across Operations, Tech Ops, Product, Engineering, and Field Service to ensure safe, high-quality live play. You will drive alignment, readiness, and continuous improvement throughout the season.

You will manage staffing, hardware readiness, and stakeholder reporting while mentoring coordinators and leading risk mitigation for streaming and hardware deployments.