Live Market Operations & Partner Support

CryptoproNetwork; Chicago (IL); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

401(k) plan with employer match

Health, dental, vision, life/disabilty

Hybrid or remote setup

Job summary

Crypto.com is seeking a Market Operations Specialist in Chicago to serve as the face of our predictive markets for B2B partners. You’ll monitor live events, flag liquidity gaps, and ensure accurate settlements while maintaining clear partner communication.

You’ll work with weekend/evening coverage rotations and support the ExOps team to keep markets healthy. The role requires 1–2 years in a client-facing operations role and familiarity with derivatives products.

Qualifications

• 1–2 years in a client-facing operations, trading support, or market monitoring role.
• Experience in sports betting, prediction markets, financial exchanges, or a related industry.
• Familiarity with binary options, event contracts, or other derivatives products.
• Knowledge of CFTC regulations or exchange compliance basics is a plus.
• Experience working with B2B partners or institutional clients in a fast-paced environment.
• Strong written and verbal communication skills; ability to explain complex market mechanics.
• Detail-oriented with the ability to manage multiple market feeds concurrently.

Responsibilities

• Serve as a primary point of contact for B2B partners—answering questions about market availability, contract specs, and settlement outcomes in a timely and professional manner.
• Monitor live markets during active events, identifying and escalating liquidity gaps, pricing anomalies, or operational issues before they impact partners or traders.
• Track live sports, political, and macroeconomic events in real time, ensuring markets stay accurate and relevant as events unfold.
• Coordinate with the broader ExOps team to flag settlement edge cases, surface partner feedback, and ensure issues are routed and resolved quickly.
• Maintain clear records of partner interactions and market issues, supporting the audit trail required under CFTC regulatory standards.
• Contribute to weekend and evening coverage rotations—this is when markets are most active and partners need support most.

Skills

Client-facing ops

Markets knowledge

Strong communicator

Calm under pressure

Detail-oriented

B2B experience

Cross-functional teamwork

Tools

Dashboards

Job description

Crypto.com is seeking a Market Operations Specialist in Chicago to serve as the face of our predictive markets for B2B partners. You’ll monitor live events, flag liquidity gaps, and ensure accurate settlements while maintaining clear partner communication.

You’ll work with weekend/evening coverage rotations and support the ExOps team to keep markets healthy. The role requires 1–2 years in a client-facing operations role and familiarity with derivatives products.