Live IT Operations & Process Improvements Specialist

Aquent; Las Vegas (NV); On-site; USD 65,000 - 90,000; Full time

Job summary

Aquent is partnering with a leading technology company to fill an IT Operations Specialist role in a real-time Fusion Center environment. You’ll work directly in live operations to map workflows and translate complex findings into clear, actionable documentation.

Ideal candidates will have hands-on experience with workstation support, networking, and systems administration, and possess strong technical writing and cross-functional collaboration skills. This on-site role is Las Vegas-based.

Qualifications

• Strong technical writing, documentation, and process-analysis skills.
• Excellent verbal communication, collaboration, and interpersonal skills.
• Ability to observe complex technical operations and translate them into clear, actionable documentation.
• Experience identifying workflow gaps, dependencies, bottlenecks, and opportunities for improvement.

Responsibilities

• Shadow live operational activities to understand workflows, system interactions, dependencies, and escalation paths.
• Document existing technical processes within a fast-paced, real-time operations environment.
• Map end-to-end workflows and identify bottlenecks, inefficiencies, gaps, and operational risks.
• Partner with Operations, DevOps, Infrastructure, Engineering, and other technical teams to improve processes.
• Develop clear process maps, standard operating procedures, workflow documentation, and improvement recommendations.
• Analyze how systems and teams work together to support mission-critical operations.
• Translate complex technical findings into clear information for both technical and non-technical stakeholders.
• Help establish more consistent, scalable, and efficient operational practices.
• Support troubleshooting and coordination efforts involving workstations, networks, systems, web applications, and infrastructure.

Skills

Technical writing

Documentation

Process analysis

Verbal communication

Observing operations

Cross-team collaboration

Stakeholder communication

Tools

Windows workstation support

Real-time operations

TCP/IP networking

Job description

Aquent is partnering with a leading technology company to fill an IT Operations Specialist role in a real-time Fusion Center environment. You’ll work directly in live operations to map workflows and translate complex findings into clear, actionable documentation.

Ideal candidates will have hands-on experience with workstation support, networking, and systems administration, and possess strong technical writing and cross-functional collaboration skills. This on-site role is Las Vegas-based.