Information Technology Operations Specialist (212650)

Aquent; Scottsdale (AZ); On-site; USD 70,000 - 110,000; Full time

Job summary

Aquent is partnering with a leading company in Scottsdale, AZ to hire an IT Operations Specialist for an on-site role in a fast-paced, secure environment. The role focuses on supporting real-time systems, documenting workflows, and driving operational excellence.

You will shadow workflows, map processes, and collaborate with cross-functional teams to improve efficiency while ensuring reliable live operations. Background check and on-site work are required.

Qualifications

• Strong technical documentation and analytical capabilities.
• Excellent communication and interpersonal skills.
• Experience in two areas from the following: Windows workstation support, real-time operations, TCP/IP networking, or web/application troubleshooting.
• Ability to work on-site in a secure facility (background check required).

Responsibilities

• Shadow and meticulously documenting live operational workflows, dependencies, and system interactions.
• Mapping complex technical processes to identify bottlenecks and areas for improvement.
• Coordinating with cross-functional technical and operational teams to streamline workflows.
• Drafting clear, concise process documentation and actionable improvement recommendations.
• Communicating technical findings and recommendations effectively to both technical and non-technical stakeholders.

Skills

Technical documentation

Communication

Windows support

Real-time operations

TCP/IP networking

Web/App troubleshooting

On-site work

Job description

Aquent is partnering with a leading company at the forefront of developing groundbreaking solutions in a highly dynamic and mission-critical industry. This organization is renowned for its innovative approach to real-time systems and operational excellence. We are seeking a talented individual to join their dedicated team and contribute to the technical backbone of their live operations, ensuring seamless performance and continuous improvement.

Schedule Requirements:

• Fully onsite in Scottsdale, Arizona, five days per week.
• Overnight shift: 11:00 PM-7:30 AM.
• The weekly schedule will include at least one weekend day.
• Candidates must be able to pass a background check for access to a secure facility.
• Candidates must be authorized to work in the United States without current or future sponsorship.

Make a Direct Impact as an IT Operations Specialist

Are you a hands-on problem-solver with a keen eye for detail and a passion for optimizing technical processes? We are looking for an IT Operations Specialist to play a pivotal role in supporting our client's Technical Operations function. In this critical on-site position, you will directly influence the efficiency and stability of real-time systems, working within a secure, fast-paced operational environment. Your expertise will be instrumental in capturing, documenting, and enhancing the technical workflows that underpin their cutting-edge operations, making a tangible difference every day.

Primary Responsibilities

• Shadowing and meticulously documenting live operational workflows, dependencies, and system interactions.
• Mapping complex technical processes to identify bottlenecks and areas for improvement.
• Coordinating seamlessly with cross-functional technical and operational teams to streamline workflows and enhance efficiency.
• Drafting clear, concise process documentation and actionable improvement recommendations.
• Communicating technical findings and recommendations effectively to both technical and non-technical stakeholders.

Must-Have Qualifications

• Strong technical documentation and analytical capabilities.
• Excellent communication and interpersonal skills, fostering collaboration across teams.
• Prior hands-on experience in at least two of the following areas:
• Windows workstation support.
• Real-time operations or command-center environments.
• TCP/IP networking or systems administration.
• Web application or infrastructure troubleshooting.
• Ability to work on-site in a secure facility (background check required).

Nice-to-Have Qualifications

• Experience in a NOC/SOC/Operations Center or equivalent 24/7 support environment.
• Familiarity with monitoring tools, cloud diagnostics, or automation platforms.
• Comfort collaborating effectively with technical infrastructure teams.
• 7+ years of relevant technical experience.