Live Goods Lead — Horticulture & Customer Experience

SteinsGardenCenters; Milwaukee (WI); On-site; USD 25,000 - 34,000; Full time

Job summary

SteinsGardenCenters in Milwaukee, WI is seeking a Department Lead- Live Goods to partner with management to deliver an exceptional customer experience and drive the company’s MVV. The role emphasizes leadership, product knowledge, and a friendly, helpful team environment.

You will train and coach associates, manage staff, ensure stock and POS accuracy, and maintain a clean, safe sales floor while upholding company policies and standards.

Qualifications

• Proven leadership and team development abilities.
• Excellent communication and interpersonal skills.
• Ability to train and develop sales associates.
• Time-management and multi-tasking capabilities.
• Strong organizational and problem-solving skills.
• Horticulture knowledge preferred.

Responsibilities

• Approve and oversee customer experience to ensure exceptional service.
• Train and coach associates to deliver consistent customer experience.
• Adapt leadership style to achieve results.
• Foster a respectful work environment for all staff.
• Efficiently manage staff to maintain top customer service.
• Maintain clean, safe work area and comply with company policies.
• Ensure merchandise stock levels, presentation, and signage are accurate.
• Manage inventory, on-hand counts, and receipt of goods.
• Utilize POS and computer systems for cash handling and transactions.

Skills

Leadership

Customer service

Communication

Training & coaching

Time management

Organizational skills

Problem-solving

Adaptability

Dokument interpretation

Tools

POS systems

Computer software

Job description

SteinsGardenCenters in Milwaukee, WI is seeking a Department Lead- Live Goods to partner with management to deliver an exceptional customer experience and drive the company’s MVV. The role emphasizes leadership, product knowledge, and a friendly, helpful team environment.

You will train and coach associates, manage staff, ensure stock and POS accuracy, and maintain a clean, safe sales floor while upholding company policies and standards.