Live-Events Network & Infrastructure Leader

anaheimducks; Anaheim (CA); On-site; USD 185,000 - 225,000; Full time

Job summary

The Anaheim Ducks are seeking a Senior Manager, Network & Infrastructure to lead the design, implementation, and operation of LAN/WAN, data centers, Wi‑Fi, and cloud platforms across Honda Center, OCVIBE, and related environments.

You will translate business and event requirements into workforce plans, budgets, and service priorities, coordinating cross-functional teams including security and venue operations.

Responsibilities

• Design secure scalable architectures for LAN, WAN, internet, high-density Wi-Fi, data centers, compute, virtualization, storage, backup and recovery, cloud and hybrid platforms, and connectivity among OCVIBE, Honda Center, affiliated sites, tenants, and approved third parties
• Develop workforce plans based on service demand, projects, event calendars, support coverage, required skills, succession risk, and future operating needs
• Define employee goals and expectations; assign work, set priorities, review results, conduct performance reviews, provide coaching, address performance issues, and support corrective action in accordance with organizational policy
• Make hiring and staffing recommendations; participate in recruiting and selection; plan onboarding, cross-training, succession, and employee development
• Allocate employees and contractors across services, projects, events, incidents, maintenance windows, and operational coverage; resolve resource conflicts and escalates capacity gaps
• Maintain effective coverage, on-call readiness, documentation, cross-training, and backup assignments for critical services and live-event operations
• Own operational accountability for assigned network and infrastructure services, including availability, performance, supportability, security coordination, service objectives, and customer communication
• Establish event-readiness reviews, operating checklists, escalation paths, runbooks, staffing plans, vendor coverage, and communication procedures for games, concerts, shows, and other high-impact events
• Lead or assign leadership for major incidents; coordinate technical response, stakeholder communication, vendor escalation, recovery decisions, and post-incident review
• Maintain problem-management practices that identify recurring failures, document root causes, assign corrective actions, verify completion, and report risk reduction
• Govern production changes, maintenance windows, operational acceptance, documentation, monitoring, support handoff, and rollback readiness in accordance with established change policy
• Track service reliability, incident trends, capacity, lifecycle exposure, asset health, support status, technical debt, and corrective-action progress through regular operational reporting
• Maintain integrated lifecycle and capacity plans for network, wireless, internet, carrier, compute, virtualization, storage, backup, recovery, cloud, monitoring, and other assigned infrastructure services
• Prioritize remediation of unsupported assets, capacity constraints, single points of failure, recovery gaps, security exposures, documentation gaps, and accumulated technical debt
• Coordinate disaster-recovery planning, resiliency testing, service-dependency documentation, and recovery-accountability reviews with technical owners and business stakeholders
• Partner with Information Security and control owners on vulnerability remediation, access controls, risk assessments, audits, compliance activities, e

Job description

The Anaheim Ducks are seeking a Senior Manager, Network & Infrastructure to lead the design, implementation, and operation of LAN/WAN, data centers, Wi‑Fi, and cloud platforms across Honda Center, OCVIBE, and related environments.

You will translate business and event requirements into workforce plans, budgets, and service priorities, coordinating cross-functional teams including security and venue operations.