Senior Manager, Network & Infrastructure

anaheimducks; Anaheim (CA); On-site; USD 185,000 - 225,000; Full time

Job summary

The Anaheim Ducks are seeking a Senior Manager, Network & Infrastructure to lead the design, implementation, and operation of LAN/WAN, data centers, Wi‑Fi, and cloud platforms across Honda Center, OCVIBE, and related environments.

You will translate business and event requirements into workforce plans, budgets, and service priorities, coordinating cross-functional teams including security and venue operations.

Responsibilities

• Design secure scalable architectures for LAN, WAN, internet, high-density Wi-Fi, data centers, compute, virtualization, storage, backup and recovery, cloud and hybrid platforms, and connectivity among OCVIBE, Honda Center, affiliated sites, tenants, and approved third parties
• Develop workforce plans based on service demand, projects, event calendars, support coverage, required skills, succession risk, and future operating needs
• Define employee goals and expectations; assign work, set priorities, review results, conduct performance reviews, provide coaching, address performance issues, and support corrective action in accordance with organizational policy
• Make hiring and staffing recommendations; participate in recruiting and selection; plan onboarding, cross-training, succession, and employee development
• Allocate employees and contractors across services, projects, events, incidents, maintenance windows, and operational coverage; resolve resource conflicts and escalates capacity gaps
• Maintain effective coverage, on-call readiness, documentation, cross-training, and backup assignments for critical services and live-event operations
• Own operational accountability for assigned network and infrastructure services, including availability, performance, supportability, security coordination, service objectives, and customer communication
• Establish event-readiness reviews, operating checklists, escalation paths, runbooks, staffing plans, vendor coverage, and communication procedures for games, concerts, shows, and other high-impact events
• Lead or assign leadership for major incidents; coordinate technical response, stakeholder communication, vendor escalation, recovery decisions, and post-incident review
• Maintain problem-management practices that identify recurring failures, document root causes, assign corrective actions, verify completion, and report risk reduction
• Govern production changes, maintenance windows, operational acceptance, documentation, monitoring, support handoff, and rollback readiness in accordance with established change policy
• Track service reliability, incident trends, capacity, lifecycle exposure, asset health, support status, technical debt, and corrective-action progress through regular operational reporting
• Maintain integrated lifecycle and capacity plans for network, wireless, internet, carrier, compute, virtualization, storage, backup, recovery, cloud, monitoring, and other assigned infrastructure services
• Prioritize remediation of unsupported assets, capacity constraints, single points of failure, recovery gaps, security exposures, documentation gaps, and accumulated technical debt
• Coordinate disaster-recovery planning, resiliency testing, service-dependency documentation, and recovery-accountability reviews with technical owners and business stakeholders
• Partner with Information Security and control owners on vulnerability remediation, access controls, risk assessments, audits, compliance activities, e

Job description

A great experience starts with you! Join our team to help create and develop the future of live entertainment and sports in Orange County!

Mission:

To be a place where the everyday becomes extraordinary - and the potential is unlimited. Where every experience can change you

Vision:

We are the gathering place of Orange County

Values:

Be Safe | Do the Right Thing | Be Generous | Include Everyone | Make it Easy | Be Bold

Job Title:

Senior Manager, Network & Infrastructure

Pay Details:

The annual base salary range for this position in California is $185,000 to $225,000 per year. The starting pay for the successful candidate depends on various job-related factors, including but not limited to the candidate's geographic location, job-related knowledge, skills, experience, education/training, internal value, peer equity, external market demands, and organizational considerations.

The Senior Manager Network & Infrastructure is the senior-management role accountable for the people, services, operating model, portfolio, financial planning, vendor performance, and operational results of assigned network and infrastructure functions across Honda Center, OCVIBE, and affiliated environments. The position converts business and event requirements into workforce plans, service priorities, lifecycle programs, budgets, operating controls, and measurable results.

The Senior Manager retains service and operational accountability when technical architecture is delegated to the Network and Infrastructure Architect and day-to-day systems and cloud team management is delegated to the Manager Systems Engineering. The role coordinates Information Security, venue and event operations, application teams, audiovisual and broadcast teams, facilities, construction and development, integrators, carriers, and vendors.

Responsibilities

• Design secure scalable architectures for LAN, WAN, internet, high-density Wi-Fi, data centers, compute, virtualization, storage, backup and recovery, cloud and hybrid platforms, and connectivity among OCVIBE, Honda Center, affiliated sites, tenants, and approved third parties


• Develop workforce plans based on service demand, projects, event calendars, support coverage, required skills, succession risk, and future operating needs


• Define employee goals and expectations; assign work, set priorities, review results, conduct performance reviews, provide coaching, address performance issues, and support corrective action in accordance with organizational policy


• Make hiring and staffing recommendations; participate in recruiting and selection; plan onboarding, cross-training, succession, and employee development


• Allocate employees and contractors across services, projects, events, incidents, maintenance windows, and operational coverage; resolve resource conflicts and escalates capacity gaps


• Maintain effective coverage, on-call readiness, documentation, cross-training, and backup assignments for critical services and live-event operations


• Own operational accountability for assigned network and infrastructure services, including availability, performance, supportability, security coordination, service objectives, and customer communication


• Establish event-readiness reviews, operating checklists, escalation paths, runbooks, staffing plans, vendor coverage, and communication procedures for games, concerts, shows, and other high-impact events


• Lead or assign leadership for major incidents; coordinate technical response, stakeholder communication, vendor escalation, recovery decisions, and post-incident review


• Maintain problem-management practices that identify recurring failures, document root causes, assign corrective actions, verify completion, and report risk reduction


• Govern production changes, maintenance windows, operational acceptance, documentation, monitoring, support handoff, and rollback readiness in accordance with established change policy


• Track service reliability, incident trends, capacity, lifecycle exposure, asset health, support status, technical debt, and corrective-action progress through regular operational reporting


• Maintain integrated lifecycle and capacity plans for network, wireless, internet, carrier, compute, virtualization, storage, backup, recovery, cloud, monitoring, and other assigned infrastructure services


• Prioritize remediation of unsupported assets, capacity constraints, single points of failure, recovery gaps, security exposures, documentation gaps, and accumulated technical debt


• Coordinate disaster-recovery planning, resiliency testing, service-dependency documentation, and recovery-accountability reviews with technical owners and business stakeholders


• Partner with Information Security and control owners on vulnerability remediation, access controls, risk assessments, audits, compliance activities, e