Usher - Fox Theatre

Olympia Entertainment Inc.; United States; On-site; USD 19,000 - 28,000; Part time

Job summary

Ilitch Sports + Entertainment is seeking an ambassador to provide first-class customer service at events. You will welcome guests, assist with seating, monitor crowd behavior, and act as the first responder to issues in the seating area.

You will also scan tickets, guard entrances, and engage guests throughout events. The role requires a high school diploma and 1–2 years in customer service, with strong reading, basic arithmetic, and problem-solving abilities.

Qualifications

• High school diploma and one to two years of customer service related experience is required.
• Ability to read a limited number of two- and three-syllable words and to recognize similarities and differences between words and between series of numbers.
• Ability to print and speak simple sentences.
• Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.

Responsibilities

• Welcome and greet guests and assist them with finding their seat and answering questions.
• Monitor crowd behavior to ensure guests enjoy the event without disruption.
• Be the first responder to issues in seating area and summon assistance when necessary.
• Keep seating area safe and organized and ensure guests are in the proper seat.
• Scan tickets at entry to prevent admittance without a valid ticket.
• Guard doors and stairways to keep guests in the appropriate areas.
• Engage guests and recognize regulars by name when appropriate.
• Be available to work all ticketed events.
• Learn seating, layout, and policies of each venue; think critically and problem solve.

Skills

Customer service

Guest greeting

Problem solving

Education

High school diploma

Job description

Amaze, Inspire, Unite Job Summary: To be an ambassador by providing first class customer service to every guest at every event.

Key Responsibilities

Welcome and warmly greet our guests and assist them with finding their seat as well as with any question or need they may have during their visit. Responsible for monitoring crowd behavior, and taking steps to ensure that each guest may enjoy the event without disruption from others. Be the first responder to all issues in the seating area, summoning for assistance when necessary. Keep seating area safe and organized ensuring all guests are in the proper seat and area is free from messes and hazards. Scan tickets as guests enter the arena, and ensure that no guest is granted admittance without a valid ticket. Guard doors and stairways ensuring guests stay in the proper areas. Engage guests at every opportunity, taking the time to recognize regulars by name when appropriate. Be available to work all ticketed events. Learning the seating, layout, and policies and procedures of each of our venues. Be able to critically think and problem solve.

Required Knowledge, Skills and Abilities

High school diploma and one to two years of customer service related experience is required. Ability to read a limited number of two- and three-syllable words and to recognize similarities and differences between words and between series of numbers. Ability to print and speak simple sentences. Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance. Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Working Conditions

Irregular and extended hours including nights, weekends, and holidays. Ability to climb stairs and stand for long periods of time. While performing the duties of this job, the colleague is occasionally exposed to moving mechanical parts and outside weather conditions. The noise level in the work environment is usually loud. Frequent visual/auditory attention.

The above is intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of this job. It is not to be construed as an exhaustive statement of all supplemental duties, responsibilities or nonessential requirements. The Company has the right to change, modify, suspend, interrupt or cancel in whole or in part any job functions outlined in a job description at any time and without advance notice to the colleague. All items listed above are illustrative and not comprehensive. They are not contractual in nature and are subject to change at the discretion of Olympia Entertainment.

Olympia Entertainment is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regards to that individual’s race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. The Company will strive to provide reasonable accommodations to permit qualified applicants who have a need for an accommodation to participate in the hiring process (e.g., accommodations for a job interview) if so requested.

PRIVACY POLICY

Ilitch Companies and our colleagues are committed to being the best in all that we do - whether it's providing a delicious, quality meal from Little Caesars, delivering fresh food to our Little Caesars restaurants, baking quality food products at Champion Foods, supporting world‑class teams like the Detroit Red Wings and Detroit Tigers or offering unforgettable live entertainment at top‑rated venues like Little Caesars Arena, the Fox Theatre, Pine Knob and other area locations. Be part of Ilitch Sports + Entertainment’s (IS+E) mission to amaze, inspire and unite. Our colleagues are driven by a commitment to provide world‑class sports and entertainment experiences for fans, guests and partners across multiple world‑class venues. Ilitch Sports + Entertainment serves as the combined business operations of the Detroit Red Wings, an 11‑time Stanley Cup champion and one of the NHL’s Original Six franchises, and the Detroit Tigers, a four‑time World Series champion and charter member of MLB’s American League. IS+E also maintains a joint venture interest in 313 Presents, Detroit’s premier live entertainment company. The company operates such major venues as the award‑winning and state‑of‑the‑art Little Caesars Arena, home to the Red Wings and the NBA’s Detroit Pistons; Comerica Park, home of the Tigers and concerts; and the iconic Fox Theatre, one of the most historic music venues in North America. IS+E also provides facility management services at Michigan Lottery Amphitheatre, Meadow Brook Amphitheatre, and Pine Knob Music Theatre – the top amphitheater in the world according to Pollstar’s 2022 Year‑End Rankings.