Box Office Representative

Olympia Entertainment Inc.; United States; On-site; USD 17,000 - 22,000; Full time

Job summary

The Event Ticket Seller is based at Little Caesars Arena and handles box office and phone sales, balancing daily revenue and assisting with season and group ticket orders. You will respond to questions and provide event information while upholding ticketing policies.

Applicants should possess a high school diploma or GED, 1–3 months of related experience, strong customer service skills, and the ability to navigate multiple ticketing screens with accuracy.

Qualifications

• High school diploma or GED.
• 1–3 months related experience and/or training.
• Possess the highest integrity and ethical standards.
• Knowledge of customer service principles and practice.
• Excellent verbal and written skills.
• Computer literate – ability to navigate through multiple screens and application systems.
• Active listening and attention to detail.
• Self-sufficient and dependable.
• Appropriate business acumen including professional appearance and demeanor.

Responsibilities

• Conducts single game/event ticket sale transactions at the box office and phone center.
• Handle ADA phone orders and respond to customer questions.
• Distribute will call tickets for events and games.
• Provide information to patrons concerning events and games as well as ticket policies.
• Assist with printing and processing of season and group ticket orders.
• Reconcile and balance on a daily check out log.
• Performs other duties as assigned.

Skills

Customer service

Verbal and written communication

Computer literacy

Active listening

Reliability

Professional appearance

Business acumen

Education

High school diploma or GED

Tools

Ticketmaster system

Job description

Amaze, Inspire, Unite Job Summary:

The Event Ticket Seller is responsible for executing ticket transactions at Little Caesars Arena. Reconciles daily sales and performs other clerical duties.

Key Responsibilities:

• Conducts single game/event ticket sale transactions at the box office and phone center.
• Handle ADA phone orders and respond to customer questions.
• Distribute will call tickets for events and games.
• Provide information to patrons concerning events and games as well as ticket policies.
• Assist with printing and processing of season and group ticket orders.
• Reconcile and balance on a daily check out log.
• Performs other duties as assigned.

Required Knowledge, Skills and Abilities:

• High school diploma or general education degree (GED).
• One to three months related experience and/or training.
• Possess the highest integrity and ethical standards.
• Knowledge of customer service principles and practice.
• Excellent verbal and written skills.
• Computer literate – ability to navigate through multiple screens and application systems.
• Active listening and attention to detail.
• Self-sufficient and dependable.
• Appropriate business acumen including professional appearance and demeanor.

Preferred Knowledge, skills and abilities:

• Experience working in the sports and entertainment industry.
• Knowledge with Ticketmaster system.

Working Conditions:

Irregular and extended hours including nights, weekends, and holidays. Exposure to high noise level. Frequent visual/auditory attention.

While performing the duties of this job, the colleague is regularly exposed to a facility environment, outside weather conditions, extreme cold/heat, chemicals, electricity, moving mechanical parts, high, precarious places; and fumes or airborne particles. Required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The colleague frequently is required to sit. The colleague is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The colleague must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds.

The above is intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of this job. It is not to be construed as an exhaustive statement of all supplemental duties, responsibilities or nonessential requirements. The Company has the right to change, modify, suspend, interrupt or cancel in whole or in part any job functions outlined in a job description at any time and without advance notice to the colleague. All items listed above are illustrative and not comprehensive. They are not contractual in nature and are subject to change at the discretion of Olympia Entertainment.

Olympia Entertainment is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regards to that individual’s race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. The Company will strive to provide reasonable accommodations to permit qualified applicants who have a need for an accommodation to participate in the hiring process (e.g., accommodations for a job interview) if so requested.

Ilitch Companies and our colleagues are committed to being the best in all that we do - whether it's providing a delicious, quality meal from Little Caesars, delivering fresh food to our Little Caesars restaurants, baking quality food products at Champion Foods, supporting world‑class teams like the Detroit Red Wings and Detroit Tigers or offering unforgettable live entertainment at top‑rated venues like Little Caesars Arena, the Fox Theatre, Pine Knob and other area locations. Be part of Ilitch Sports + Entertainment’s (IS+E) mission to amaze, inspire and unite. Our colleagues are driven by a commitment to provide world‑class sports and entertainment experiences for fans, guests and partners across multiple world‑class venues. Ilitch Sports + Entertainment serves as the combined business operations of the Detroit Red Wings, an 11‑time Stanley Cup champion and one of the NHL’s Original Six franchises, and the Detroit Tigers, a four‑time World Series champion and charter member of MLB’s American League. IS+E also maintains a joint venture interest in 313 Presents, Detroit’s premier live entertainment company. The company operates such major venues as the award‑winning and state‑of‑the‑art Little Caesars Arena, home to the Red Wings and the NBA’s Detroit Pistons; Comerica Park, home of the Tigers and concerts; and the iconic Fox Theatre, one of the most historic music venues in North America. IS+E also provides facility management services at Michigan Lottery Amphitheatre, Meadow Brook Amphitheatre, and Pine Knob Music Theatre – the top amphitheater in the world according to Pollstar’s 2022 Year-End Rankings.