Live Events Concessions Lead

Compass Group USA; Memphis (TN); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Flexible Time Off Plan

Holiday Time Off

Personal Leave

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Job summary

Levy, part of Compass Group USA, is seeking a Concessions Manager to lead hourly team members at FedExForum events in Memphis. The role requires managing concessions operations, ensuring high guest experiences, and coordinating with culinary and purchasing teams to maintain margins.

The position is salaried, full-time, and requires availability for major events, including basketball games and concerts. Strong leadership, hospitality passion, and excellent interpersonal skills are essential.

Qualifications

• 2+ years of experience in a food and beverage operational position
• Bachelor's degree in hospitality management preferred
• High level of computer literacy
• Passion for hospitality, food and retail
• Excellent interpersonal and stakeholder management skills

Responsibilities

• Leading and motivating hourly team members to provide a warm welcome and delicious food to guests
• Support recruitment and training of team members in Levy standards and procedures
• Supervise operations during events and troubleshoot as needed
• Work with colleagues to continuously improve operational performance
• Proactively engage in loss prevention processes
• Support concessions and premium departments as needed
• Complete POS updates and regular maintenance checks
• Ensure timely promotions communication and end-of-month inventory completion
• Manage cash drops/collection and cash variance logs
• Coordinate requisition processes with other departments
• Maintain concessions theoretical margins with culinary and purchasing teams
• Manage gratis sheet processes for comped items
• Ensure compliance with Payment Card Information rules
• Implement concessions production sheets to minimize waste
• Coach team members progressively and conduct monthly safety trainings

Skills

F&B operations

Interpersonal skills

Computer literacy

Hospitality passion

Team leadership

Education

Bachelor's degree in hospitality management

Job description

Levy, part of Compass Group USA, is seeking a Concessions Manager to lead hourly team members at FedExForum events in Memphis. The role requires managing concessions operations, ensuring high guest experiences, and coordinating with culinary and purchasing teams to maintain margins.

The position is salaried, full-time, and requires availability for major events, including basketball games and concerts. Strong leadership, hospitality passion, and excellent interpersonal skills are essential.