FOH Supervisor & Guest Experience Lead

Compass Group USA; Memphis (TN); On-site; USD 40,000 - 48,000; Full time

Benefits offered by this job

Instapay (early wages)

Associate Shopping Program

Health and Wellness Program

Discount Marketplace

Employee Assistance Program

Job summary

Levy, a Compass Group brand, is hiring to supervise concessions at the Memphis Zoo. The FOH Supervisor/Lead will oversee multiple concession stands, direct staff, and ensure guest satisfaction during all operating hours.

This role requires strong leadership, knowledge of cash handling and food safety guidelines, and the ability to create an inviting guest experience in a high-traffic venue.

Qualifications

• Supervises & leads the operations of multiple concession stands, guiding team members and maintaining safety.
• Cash handling and adherence to food safety/sanitation guidelines.
• Customer service excellence and guest engagement in a high-traffic venue.

Responsibilities

• Supervises & leads the operations of multiple concession stands, while assisting team members and maintaining a safe environment throughout operating hours.
• Greets, directs, and responds to guest’s questions and needs.
• Understands menu offerings, presentation and pricing.
• Ensures proper product control and handling of inventory and equipment.
• Follows cash handling policies and food safety/sanitation guidelines.

Job description

Levy, a Compass Group brand, is hiring to supervise concessions at the Memphis Zoo. The FOH Supervisor/Lead will oversee multiple concession stands, direct staff, and ensure guest satisfaction during all operating hours.

This role requires strong leadership, knowledge of cash handling and food safety guidelines, and the ability to create an inviting guest experience in a high-traffic venue.