Live Events Box Office & Front‑of‑House Lead

Northern Virginia Performing Arts; Leesburg (VA); On-site; USD 21,000 - 30,000; Part time

Job summary

Northern Virginia Performing Arts (NOVAPA) is seeking a dependable Box Office & Front of House Manager to oversee ticketing, audience services, concessions, and front-of-house logistics for productions and events in Leesburg, VA.

This hands-on, part-time role focuses on accurate ticketing, customer service, and smooth audience flow, with hours centered around productions (Thu–Sun) and occasional admin time between shows.

Qualifications

• Experience in customer service, retail, hospitality, event operations, admin, or a related field.
• Strong computer skills and experience using multiple software applications.
• Ability to quickly learn unfamiliar software, ticketing platforms, and digital systems.
• Excellent organizational, attention to detail, and time management.
• Ability to work independently and manage competing priorities.
• Availability for performances, primarily Thursday through Sunday, including evenings and weekends.
• Flexibility for additional hours for event preparation, setup, and closing responsibilities.

Responsibilities

• Set up and manage ticketing for productions and special events, including performance dates, ticket prices, seating configurations, discounts, and promotional offers.
• Review ticketing information for accuracy before public sales begin.
• Manage ticket sales, exchanges, complimentary admissions, and patron inquiries.
• Oversee ticket scanning, audience check-in, and admissions.
• Troubleshoot ticketing, payment, and seating issues.
• Monitor ticket sales, attendance, and seating availability.
• Prepare ticket sales reports and recommend improvements to ticketing procedures and revenue opportunities.
• Design and coordinate front-of-house layouts tailored to individual productions and venue configurations.
• Plan the placement of ticket scanning stations, concession tables, merchandise displays, signage, and audience waiting areas.
• Oversee front-of-house setup and breakdown before and after performances.
• Coordinate audience entry, late seating, intermission activities, and post-show departures.
• Work with production teams and stage management to ensure smooth audience operations.
• Maintain a clean, organized, accessible, and welcoming environment.
• Resolve patron concerns professionally and support guests requiring accommodations.
• Oversee concession operations, including candy, snacks, beverages, and merchandise.
• Monitor inventory, product costs, pricing, and sales performance.
• Conduct concession sales and inventory audits to identify discrepancies and opportunities for improvement.
• Recommend products, pricing, and sales strategies to increase concession revenue and profitability.
• Coordinate purchasing, restocking, and inventory management within approved budgets.
• Maintain organized sales areas and accurate inventory records.
• Establish and maintain appropriate financial controls for box office and concession operations.
• Reconcile ticket sales, cash transactions, electronic payments, and concession revenue.
• Maintain accurate financial and operational records.
• Identify and promptly report discrepancies or unusual transactions.
• Prepare post-production reports summarizing ticket revenue, attendance, concession performance, and recommended improvements.
• Identify opportunities to improve operational efficiency, reduce expenses, and increase revenue.
• Coordinate and provide direction to box office attendants, ushers, concession workers, and volunteers as assigned.
• Assist with staffing plans and performance schedules.
• Train team members on ticket scanning, payment processing, customer service, and front-of-house procedures.
• Ensure appropriate coverage before, during, and after performances.
• Communicate effectively with NOVAPA management and production teams.
• Complete ticketing setup and front-of-house planning before productions.
• Maintain supplies, equipment, signage, and operational checklists.
• Test ticket scanners, payment devices, and other equipment before performances.
• Participate in occasional planning meetings.
• Develop and improve procedures for recurring box office and front-of-house operations.
• Assist with other event-related responsibilities as needed.

Skills

Customer service

Retail experience

Hospitality

Event operations

Administration

Software proficiency

Time management

Communication skills

Tools

Ticketing software

POS systems

Job description

Northern Virginia Performing Arts (NOVAPA) is seeking a dependable Box Office & Front of House Manager to oversee ticketing, audience services, concessions, and front-of-house logistics for productions and events in Leesburg, VA.

This hands-on, part-time role focuses on accurate ticketing, customer service, and smooth audience flow, with hours centered around productions (Thu–Sun) and occasional admin time between shows.