Box Office Manager

Northern Virginia Performing Arts; Leesburg (VA); In loco; USD 21.000 - 30.000; Part-time

Descrizione del lavoro

Northern Virginia Performing Arts (NOVAPA) is seeking a dependable Box Office & Front of House Manager to oversee ticketing, audience services, concessions, and front-of-house logistics for productions and events in Leesburg, VA.

This hands-on, part-time role focuses on accurate ticketing, customer service, and smooth audience flow, with hours centered around productions (Thu–Sun) and occasional admin time between shows.

Competenze

• Experience in customer service, retail, hospitality, event operations, admin, or a related field.
• Strong computer skills and experience using multiple software applications.
• Ability to quickly learn unfamiliar software, ticketing platforms, and digital systems.
• Excellent organizational, attention to detail, and time management.
• Ability to work independently and manage competing priorities.
• Availability for performances, primarily Thursday through Sunday, including evenings and weekends.
• Flexibility for additional hours for event preparation, setup, and closing responsibilities.

Mansioni

• Set up and manage ticketing for productions and special events, including performance dates, ticket prices, seating configurations, discounts, and promotional offers.
• Review ticketing information for accuracy before public sales begin.
• Manage ticket sales, exchanges, complimentary admissions, and patron inquiries.
• Oversee ticket scanning, audience check-in, and admissions.
• Troubleshoot ticketing, payment, and seating issues.
• Monitor ticket sales, attendance, and seating availability.
• Prepare ticket sales reports and recommend improvements to ticketing procedures and revenue opportunities.
• Design and coordinate front-of-house layouts tailored to individual productions and venue configurations.
• Plan the placement of ticket scanning stations, concession tables, merchandise displays, signage, and audience waiting areas.
• Oversee front-of-house setup and breakdown before and after performances.
• Coordinate audience entry, late seating, intermission activities, and post-show departures.
• Work with production teams and stage management to ensure smooth audience operations.
• Maintain a clean, organized, accessible, and welcoming environment.
• Resolve patron concerns professionally and support guests requiring accommodations.
• Oversee concession operations, including candy, snacks, beverages, and merchandise.
• Monitor inventory, product costs, pricing, and sales performance.
• Conduct concession sales and inventory audits to identify discrepancies and opportunities for improvement.
• Recommend products, pricing, and sales strategies to increase concession revenue and profitability.
• Coordinate purchasing, restocking, and inventory management within approved budgets.
• Maintain organized sales areas and accurate inventory records.
• Establish and maintain appropriate financial controls for box office and concession operations.
• Reconcile ticket sales, cash transactions, electronic payments, and concession revenue.
• Maintain accurate financial and operational records.
• Identify and promptly report discrepancies or unusual transactions.
• Prepare post-production reports summarizing ticket revenue, attendance, concession performance, and recommended improvements.
• Identify opportunities to improve operational efficiency, reduce expenses, and increase revenue.
• Coordinate and provide direction to box office attendants, ushers, concession workers, and volunteers as assigned.
• Assist with staffing plans and performance schedules.
• Train team members on ticket scanning, payment processing, customer service, and front-of-house procedures.
• Ensure appropriate coverage before, during, and after performances.
• Communicate effectively with NOVAPA management and production teams.
• Complete ticketing setup and front-of-house planning before productions.
• Maintain supplies, equipment, signage, and operational checklists.
• Test ticket scanners, payment devices, and other equipment before performances.
• Participate in occasional planning meetings.
• Develop and improve procedures for recurring box office and front-of-house operations.
• Assist with other event-related responsibilities as needed.

Conoscenze

Customer service

Retail experience

Hospitality

Event operations

Administration

Software proficiency

Time management

Communication skills

Strumenti

Ticketing software

POS systems

Descrizione del lavoro

Northern Virginia Performing Arts (NOVAPA) is a performing arts organization dedicated to nurturing the whole artist through theatre, dance, music, and creative education. Our programs include theatrical productions, Broadway Bound summer camps, year-round classes, and individualized coaching for performers of all ages.

We are committed to creating an inclusive, supportive environment where students can develop their artistic abilities, build confidence, and grow as individuals.

Based at the National Conference Center in Leesburg, Virginia, NOVAPA offers a dynamic environment for individuals who enjoy the performing arts, live events, and working with the community.

Role Description

Company Description

Northern Virginia Performing Arts (NOVAPA) is a performing arts organization dedicated to nurturing the whole artist through theatre, dance, music, and creative education. Our programs include theatrical productions, Broadway Bound summer camps, year-round classes, and individualized coaching for performers of all ages.

We are committed to creating an inclusive, supportive environment where students can develop their artistic abilities, build confidence, and grow as individuals.

Based at the National Conference Center in Leesburg, Virginia, NOVAPA offers a dynamic environment for individuals who enjoy the performing arts, live events, and working with the community.

NOVAPA is seeking a dependable, organized, and technology-savvy Box Office & Front of House Manager to oversee ticketing operations, audience services, concessions, and front-of-house logistics for theatrical productions and special events.

This is a hands-on management position responsible for ensuring that performances run smoothly from the audience's perspective while maintaining accurate ticketing, financial controls, and concession operations.

The position is part-time, with hours concentrated around scheduled productions, primarily Thursday through Sunday. NOVAPA may present approximately 10–14 productions annually, with occasional administrative hours between productions for planning, ticket setup, reporting, and preparation.

The ideal candidate is comfortable working independently, learning new software, solving problems, managing multiple responsibilities, and providing exceptional customer service.

Previous experience with a specific ticketing platform is not required. Strong general computer skills, experience with multiple software applications, and the ability to learn new systems quickly are more important.

Key ResponsibilitiesBox Office & Ticketing Operations

• Set up and manage ticketing for productions and special events, including performance dates, ticket prices, seating configurations, discounts, and promotional offers.
• Review ticketing information for accuracy before public sales begin.
• Manage ticket sales, exchanges, complimentary admissions, and patron inquiries.
• Oversee ticket scanning, audience check-in, and admissions.
• Troubleshoot ticketing, payment, and seating issues.
• Monitor ticket sales, attendance, and seating availability.
• Prepare ticket sales reports and recommend improvements to ticketing procedures and revenue opportunities.

Front of House & Audience Experience

• Design and coordinate front-of-house layouts tailored to individual productions and venue configurations.
• Plan the placement of ticket scanning stations, concession tables, merchandise displays, signage, and audience waiting areas.
• Oversee front-of-house setup and breakdown before and after performances.
• Coordinate audience entry, late seating, intermission activities, and post-show departures.
• Work with production teams and stage management to ensure smooth audience operations.
• Maintain a clean, organized, accessible, and welcoming environment.
• Resolve patron concerns professionally and support guests requiring accommodations.

Concessions, Merchandise & Inventory

• Oversee concession operations, including candy, snacks, beverages, and merchandise.
• Monitor inventory, product costs, pricing, and sales performance.
• Conduct concession sales and inventory audits to identify discrepancies and opportunities for improvement.
• Recommend products, pricing, and sales strategies to increase concession revenue and profitability.
• Coordinate purchasing, restocking, and inventory management within approved budgets.
• Maintain organized sales areas and accurate inventory records.

Financial Controls & Reporting

• Establish and maintain appropriate financial controls for box office and concession operations.
• Reconcile ticket sales, cash transactions, electronic payments, and concession revenue.
• Maintain accurate financial and operational records.
• Identify and promptly report discrepancies or unusual transactions.
• Prepare post-production reports summarizing ticket revenue, attendance, concession performance, and recommended improvements.
• Identify opportunities to improve operational efficiency, reduce expenses, and increase revenue.

Staff & Volunteer Coordination

• Coordinate and provide direction to box office attendants, ushers, concession workers, and volunteers as assigned.
• Assist with staffing plans and performance schedules.
• Train team members on ticket scanning, payment processing, customer service, and front-of-house procedures.
• Ensure appropriate coverage before, during, and after performances.
• Communicate effectively with NOVAPA management and production teams.

Administrative & Production Preparation

• Complete ticketing setup and front-of-house planning before productions.
• Maintain supplies, equipment, signage, and operational checklists.
• Test ticket scanners, payment devices, and other equipment before performances.
• Participate in occasional planning meetings.
• Develop and improve procedures for recurring box office and front-of-house operations.
• Assist with other event-related responsibilities as needed.

Required Qualifications

• Experience in customer service, retail, hospitality, event operations, administration, or a related field.
• Strong computer skills and demonstrated experience using multiple software applications.
• Ability to quickly learn unfamiliar software, ticketing platforms, and digital systems.
• Excellent organizational skills, attention to detail, and time management.
• Comfort handling financial transactions, basic reconciliations, and inventory.
• Strong communication, customer service, and problem-solving skills.
• Ability to work independently, exercise sound judgment, and manage competing priorities.
• Dependability, punctuality, and a professional approach to working with patrons, staff, and volunteers.
• Availability for assigned performances, primarily Thursday through Sunday, including evenings and weekends.
• Flexibility to work additional hours for event preparation, setup, and closing responsibilities.

Preferred Qualifications

• Previous experience in performing arts, live entertainment, theaters, or event venues.
• Experience in box office operations, front-of-house management, retail management, or hospitality supervision.
• Familiarity with ticketing software, point-of-sale systems, spreadsheets, or customer relationship management (CRM) systems.
• Experience with inventory management, concessions, or merchandise sales.
• Experience coordinating employees or volunteers.
• Experience creating event layouts or managing audience flow.

NOVAPA will provide training on its specific ticketing systems and operational procedures.

Work Schedule & Expectations

This position offers a flexible schedule based on NOVAPA's production calendar rather than a traditional fixed weekly schedule.

• Performance Days:Primarily Thursday, Friday, Saturday, and Sunday. Each production could be different.
• Performance Coverage:Must be available for assigned performances, including pre-show preparation and post-show closing.
• Between Productions:Occasional administrative hours for ticketing setup, inventory, reporting, and planning. No minimum guarantee.
• Variable Hours:Weekly hours will fluctuate depending on production schedules and operational needs.
• Additional Opportunities:Occasional special events, rentals, or other NOVAPA activities may provide additional hours.

Candidates should be comfortable with periods of increased activity during productions and lighter schedules between events.

Physical & Working Requirements

• Ability to stand and move throughout the venue for extended periods.
• Ability to assist with setting up tables, displays, signage, and front-of-house equipment.
• Ability to lift and move supplies weighing up to 50 pounds, with or without reasonable accommodation.
• Ability to work in busy environments with large audiences and respond promptly to operational needs.

What Success Looks Like

• Accurate ticketing and financial reconciliation.
• Efficient audience admission and front-of-house operations.
• Positive patron experiences and effective issue resolution.
• Strong concession inventory controls and profitable sales recommendations.
• Reliable staffing coordination and performance coverage.
• Clear communication and continuous operational improvements.