Live Event Front-of-House Leader

Opry Entertainment Group & Ryman Hospitality Properties; Austin (TX); On-site; USD 30,000 - 39,000; Full time

Job summary

Opry Entertainment Group & Ryman Hospitality Properties is seeking a House Supervisor to lead front-of-house operations for concerts and events at iconic venues. You will supervise ushers, guest services, and ticket scanners, ensuring exceptional guest experiences and a welcoming environment.

Ideal candidates bring proven leadership in crowd management and customer service, with the ability to coordinate event logistics, run pre-shift meetings, and collaborate across departments.

Qualifications

• High school diploma or equivalent required.
• 2+ years' venue or guest service experience preferred.
• Supervisory experience preferred.
• Must obtain CPR certification within 90 days of hire.
• Must complete Crowd Management training upon hire.
• Physical ability to stand, walk, lift up to 25 lbs, and work in a dynamic environment.

Responsibilities

• Support front-of-house staff to provide exceptional guest experience and act as a role model.
• Guide staff to ensure event-specific responsibilities are completed from start to end.
• Conduct pre-shift department meetings and attend security meetings as needed.
• Maintain cleanliness and organization; report maintenance issues.
• Support onboarding and training of new team members.
• Collaborate with other departments to execute events.
• Assist in crowd control and lead evacuation procedures if needed.
• Model company guiding principles and uphold safety, security, and SOPs.
• Perform other duties as assigned.

Skills

Interpersonal skills

Verbal communication

Leadership

Coaching & development

Microsoft Office

Flexible schedule

Education

High school diploma

Tools

Microsoft Office

Job description

Opry Entertainment Group & Ryman Hospitality Properties is seeking a House Supervisor to lead front-of-house operations for concerts and events at iconic venues. You will supervise ushers, guest services, and ticket scanners, ensuring exceptional guest experiences and a welcoming environment.

Ideal candidates bring proven leadership in crowd management and customer service, with the ability to coordinate event logistics, run pre-shift meetings, and collaborate across departments.