Live Entertainment Workforce Coordinator

Madison Square Garden Entertainment Corp.; New York (NY); On-site; USD 65,000 - 72,000; Full time

Job summary

Madison Square Garden Entertainment Corp. (MSG Entertainment) is seeking a Coordinator, Workforce Operations to manage scheduling, time/attendance, payroll, and policy compliance across units. The role requires strong attention to detail, operational judgment, and collaboration with HR and leadership.

Flexibility for evenings, weekends, and holidays is required. The Coordinator will maintain schedules per CBAs, ensure accurate payroll closeout, and provide training on workforce procedures while

Qualifications

• 1+ years of experience in workforce management, scheduling, payroll, HR operations.
• Strong understanding of scheduling, time and attendance, payroll processes.
• Analytical skills to review data, reconcile discrepancies, and resolve issues.
• Proficiency in Microsoft Office, including Excel lookups, pivot tables, and formulas.
• Experience in a theater/arena or high-volume operational environment preferred.
• Confident, collaborative, and able to communicate with employees and leaders at all levels.
• Integrity, tact, and discretion when handling confidential information.

Responsibilities

• Manage daily workforce activities including scheduling, time and attendance, payroll, and employee support.
• Build relationships across units, understanding operational needs and addressing workforce concerns.
• Create and maintain employee schedules per CBAs, manage shift coverage and gaps.
• Manage time and attendance, including hours, absences, and attendance infractions.
• Own payroll preparation and closeout, coordinating with managers on discrepancies and deadlines.
• Coordinate onboarding and scheduling readiness with L&D and ensure system access.
• Track attendance, discipline documentation, suspensions and terminations when warranted.
• Handle lifecycle transactions and coordinate with HR, Benefits, and Operations.
• Review workforce data to identify discrepancies and corrective actions.
• Provide system and process training to employees and managers.
• Communicate updates to the Supervisor and team for coverage during peak periods.

Skills

Scheduling

Time & attendance

Payroll

HR operations

Analytical skills

Excel lookups

Pivot tables

Formulas

Theater/arena environment

Communication

Organizational skills

Problem-solving

Tools

Microsoft Excel

Workforce management systems

Job description

Madison Square Garden Entertainment Corp. (MSG Entertainment) is seeking a Coordinator, Workforce Operations to manage scheduling, time/attendance, payroll, and policy compliance across units. The role requires strong attention to detail, operational judgment, and collaboration with HR and leadership.

Flexibility for evenings, weekends, and holidays is required. The Coordinator will maintain schedules per CBAs, ensure accurate payroll closeout, and provide training on workforce procedures while