Workforce Operations Coordinator

msgentertainmentholdingsllc; New York (NY); On-site; USD 65,000 - 75,000; Full time

Job summary

Madison Square Garden Entertainment Corp. (MSG Entertainment) is seeking a Coordinator, Workforce Operations to manage scheduling, time and attendance, payroll preparation, and CBA compliance across assigned business units.

This role requires strong attention to detail and collaboration with Operations, Human Resources, and employees to ensure accurate records and timely payroll, with flexibility to work evenings, weekends, and holidays based on operational needs.

Qualifications

• 1+ years of experience in workforce management, scheduling, payroll, Human Resources operations, or a related field.
• Strong understanding of scheduling, time and attendance, payroll processes, and the impact of data accuracy on employee pay, compliance, and business operations.
• Strong analytical skills, with the ability to review data, reconcile discrepancies, identify trends, and resolve issues accurately.
• Proficiency in Microsoft Office, including Excel lookups, pivot tables, and formulas, with the ability to quickly learn workforce management systems.

Responsibilities

• Manage daily workforce activities for assigned business units, including scheduling, time and attendance, payroll, and employee support, ensuring accuracy and timely execution.
• Maintain an active presence across supported business units, building relationships with managers and employees, understanding operational needs, and proactively addressing workforce concerns.
• Create and maintain employee schedules in accordance with staffing needs, employee availability, company policies, and collective bargaining agreements (CBAs), including managing shift coverage and staffing gaps.
• Own payroll preparation and closeout for assigned business units, ensuring timekeeping exceptions, adjustments, coding, and approvals are resolved within established deadlines.

Skills

Scheduling

Payroll

Time and Attendance

HR Operations

Excel

Tools

Microsoft Office

Job description

Madison Square Garden Entertainment Corp. (MSG Entertainment) is seeking a Coordinator, Workforce Operations to manage scheduling, time and attendance, payroll preparation, and CBA compliance across assigned business units.

This role requires strong attention to detail and collaboration with Operations, Human Resources, and employees to ensure accurate records and timely payroll, with flexibility to work evenings, weekends, and holidays based on operational needs.