Coordinator Workforce

msgentertainmentholdingsllc; New York (NY); On-site; USD 65,000 - 75,000; Full time

Job summary

Madison Square Garden Entertainment Corp. (MSG Entertainment) is seeking a Coordinator, Workforce Operations to manage scheduling, time and attendance, payroll preparation, and CBA compliance across assigned business units.

This role requires strong attention to detail and collaboration with Operations, Human Resources, and employees to ensure accurate records and timely payroll, with flexibility to work evenings, weekends, and holidays based on operational needs.

Qualifications

• 1+ years of experience in workforce management, scheduling, payroll, Human Resources operations, or a related field.
• Strong understanding of scheduling, time and attendance, payroll processes, and the impact of data accuracy on employee pay, compliance, and business operations.
• Strong analytical skills, with the ability to review data, reconcile discrepancies, identify trends, and resolve issues accurately.
• Proficiency in Microsoft Office, including Excel lookups, pivot tables, and formulas, with the ability to quickly learn workforce management systems.

Responsibilities

• Manage daily workforce activities for assigned business units, including scheduling, time and attendance, payroll, and employee support, ensuring accuracy and timely execution.
• Maintain an active presence across supported business units, building relationships with managers and employees, understanding operational needs, and proactively addressing workforce concerns.
• Create and maintain employee schedules in accordance with staffing needs, employee availability, company policies, and collective bargaining agreements (CBAs), including managing shift coverage and staffing gaps.
• Own payroll preparation and closeout for assigned business units, ensuring timekeeping exceptions, adjustments, coding, and approvals are resolved within established deadlines.

Skills

Scheduling

Payroll

Time and Attendance

HR Operations

Excel

Tools

Microsoft Office

Job description

Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company's portfolio includes a collection of world-renowned venues - New York's Madison Square Garden, Infosys Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre - that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually. In addition, the Company features the original production, the Christmas Spectacular Starring the Radio City Rockettes , which has been a holiday tradition for more than 90 years. More information is available at www.msgentertainment.com .

Who are we hiring?

The Coordinator, Workforce Operations supports assigned business units by managing employee scheduling, time and attendance, payroll preparation, and compliance with company policies and collective bargaining agreements (CBAs).

This hands-on, business-facing role requires strong attention to detail, operational judgment, and accountability for accurate and timely execution. The Coordinator works closely with Operations leaders, Human Resources, and employees to anticipate staffing needs, resolve workforce issues, and maintain a positive employee experience. The position requires an active presence within supported business units and flexibility to work evenings, weekends, and holidays based on operational needs.

What will you do?

• Manage daily workforce activities for assigned business units, including scheduling, time and attendance, payroll, and employee support, ensuring accuracy and timely execution.
• Maintain an active presence across supported business units, building relationships with managers and employees, understanding operational needs, and proactively addressing workforce concerns.
• Create and maintain employee schedules in accordance with staffing needs, employee availability, company policies, and collective bargaining agreements (CBAs), including managing shift coverage and staffing gaps.
• Manage employee time and attendance, including worked hours, absences, clock exceptions, disputed hours, and attendance infractions. Ensure accurate records, timely corrections, and compliance with established policies.
• Own payroll preparation and closeout for assigned business units, ensuring timekeeping exceptions, adjustments, coding, and approvals are resolved within established deadlines. Follow up with managers, reconcile discrepancies, elevate risks, and support additional groups as needed.
• Coordinate new hire onboarding and scheduling readiness, ensuring required documentation, qualifications, and compliance training are completed before scheduling. Partner with Learning & Development (L&D), communicate scheduling expectations through welcome letters, audit employee availability, and ensure necessary system access and tools are in place.
• Manage employee time and attendance and policy compliance, including tracking attendance points, preparing disciplinary documentation, coordinating suspensions and terminations when warranted , and ensuring timely manager follow-up.
• Manage employee lifecycle transactions, including status changes, terminations, reversals, leaves of absence, and time-off requests. Partner with Human Resources, Benefits, and Operations to ensure accurate documentation, approvals, and system updates.
• Review workforce data and reporting to identify discrepancies, recurring issues, and potential impacts to payroll, scheduling, and compliance. Take corrective action and elevate concerns appropriately.
• Manage urgent employee and operational issues by gathering facts, troubleshooting, and identifying solutions. Escalate critical matters through established channels with clear context and actions taken.
• Provide system and process training to employees and managers, reinforcing consistent application of workforce procedures and company policies.
• Identify opportunities to improve workflows, reduce errors, and enhance the overall employee experience while maintaining accurate records and standard operating procedures.
• Communicate operational updates and outstanding issues to the Supervisor and team, supporting cross-training, effective handoffs, and coverage during peak periods or staffing gaps.

What do you need to succeed?

• 1 + years of experience in workforce management, scheduling, payroll, Human Resources operations, or a related field.
• Strong understanding of scheduling, time and attendance, payroll processes, and the impact of data accuracy on employee pay, compliance, and business operations.
• Strong analytical skills, with the ability to review data, reconcile discrepancies, identify trends, and resolve issues accurately.
• Proficiency in Microsoft Office, including Excel lookups, pivot tables, and formulas, with the ability to quickly learn workforce management systems.
• Experie