Live Chat Support Specialist: Fast, Friendly Help

Sky Health Care Management; Sterling Heights (MI); Hybrid; USD 26,000 - 44,000; Full time

Job summary

Sky Health Care Management is seeking a Tele Chat Support Agent to assist customers through online chat platforms, messaging systems, and other digital channels. You will respond to inquiries, provide product information, resolve issues, and ensure a positive customer experience.

Depending on requirements, the role may be onsite at the office or remotely from home. The position requires strong written communication, good typing speed, multitasking ability, and a customer-focused attitude.

Qualifications

• High school diploma or equivalent; additional qualifications may be preferred.
• Strong written communication and reading comprehension skills.
• Good typing speed, spelling, grammar, and attention to detail.
• Basic computer skills and familiarity with internet-based applications.
• Ability to multitask and manage several conversations at once.
• Strong problem-solving and time-management skills.
• Patience, professionalism, and a customer-focused attitude.
• Previous chat support or customer service experience is an advantage but may not be required.

Responsibilities

• Respond to customer inquiries through live chat and messaging platforms.
• Provide accurate information about products, services, and company policies.
• Assist customers with account questions, orders, payments, and service requests.
• Identify customer concerns and provide appropriate solutions.
• Handle multiple chat conversations professionally and efficiently.
• Escalate complex or unresolved issues to the appropriate department.
• Record customer interactions and update information in company systems.
• Follow up on customer requests when necessary.
• Maintain a polite, professional, and helpful tone in all communications.
• Protect customer information and follow company privacy policies.
• Meet response-time, productivity, and customer satisfaction targets.
• Follow company procedures and participate in training sessions as required.

Skills

Written communication/reading

Typing speed

Attention to detail

Multitasking

Problem-solving

Time management

Patience/professionalism

Customer-focused

Education

High school diploma

Tools

Internet-based apps

Basic computer skills

Job description

Sky Health Care Management is seeking a Tele Chat Support Agent to assist customers through online chat platforms, messaging systems, and other digital channels. You will respond to inquiries, provide product information, resolve issues, and ensure a positive customer experience.

Depending on requirements, the role may be onsite at the office or remotely from home. The position requires strong written communication, good typing speed, multitasking ability, and a customer-focused attitude.