Live Chat Representative

Gilder Search Group; Miami (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Gilder Search Group is seeking a Live Chat Representative to manage customer inquiries across multiple chat platforms with accuracy and courtesy.

You will identify customer needs, provide solutions, document interactions, and work with teams to escalate complex issues. A strong written communicator who thrives in a fast-paced environment is ideal, with flexible hours including evenings and weekends if required.

Qualifications

• High school diploma or equivalent; additional education or certifications are a plus.
• Proven experience in customer service or support, preferably in a live chat.
• Excellent written communication with strong attention to detail.
• Ability to multitask and manage time in a fast-paced setting.
• Strong problem-solving and customer-focused mindset.
• Comfortable using chat software, CRM and other digital tools.
• Available to work flexible hours, including evenings and weekends if required.

Responsibilities

• Respond promptly to customer inquiries via live chat platforms.
• Identify customer needs and provide accurate information or solutions.
• Handle multiple chats efficiently while maintaining quality interactions.
• Document interactions and follow up on unresolved issues.
• Collaborate with other teams to resolve complex issues.
• Maintain up-to-date knowledge of products, services, policies, procedures.
• Provide feedback on common concerns and trends.

Skills

Customer service

Live chat support

Written communication

Multitasking

Problem solving

CRM software

Flexible hours

Time management

Education

High school diploma or equivalent

Tools

Chat software

CRM systems

Job description

The Live Chat Representative is responsible for managing multiple chat conversations simultaneously, delivering accurate and friendly assistance to customers. Your goal is to provide quick solutions while maintaining a positive and professional online presence that reflects our company values.

Responsibilities

• Respond promptly and professionally to customer inquiries via live chat platforms.
• Identify customer needs and provide accurate information or solutions.
• Handle multiple chat conversations efficiently while maintaining quality interactions.
• Document customer interactions and follow up on unresolved issues as needed.
• Collaborate with other teams to elevate complex issues and ensure timely resolution.
• Maintain up-to-date knowledge of products, services, policies, and procedures.
• Contribute to continuous improvement by providing feedback on common customer concerns and trends.

Requirements

• High school diploma or equivalent; additional education or certifications are a plus.
• Proven experience in customer service or support roles, preferably in a live chat environment.
• Excellent written communication skills with strong attention to detail.
• Ability to multitask and manage time effectively in a fast-paced setting.
• Strong problem-solving skills and a customer-focused mindset.
• Comfortable using chat software, CRM systems, and other digital tools.
• Availability to work flexible hours, including evenings and weekends, if required.