Live Chat Support Specialist - Flexible Hours

Gilder Search Group; Miami (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Gilder Search Group is seeking a Live Chat Representative to manage customer inquiries across multiple chat platforms with accuracy and courtesy.

You will identify customer needs, provide solutions, document interactions, and work with teams to escalate complex issues. A strong written communicator who thrives in a fast-paced environment is ideal, with flexible hours including evenings and weekends if required.

Qualifications

• High school diploma or equivalent; additional education or certifications are a plus.
• Proven experience in customer service or support, preferably in a live chat.
• Excellent written communication with strong attention to detail.
• Ability to multitask and manage time in a fast-paced setting.
• Strong problem-solving and customer-focused mindset.
• Comfortable using chat software, CRM and other digital tools.
• Available to work flexible hours, including evenings and weekends if required.

Responsibilities

• Respond promptly to customer inquiries via live chat platforms.
• Identify customer needs and provide accurate information or solutions.
• Handle multiple chats efficiently while maintaining quality interactions.
• Document interactions and follow up on unresolved issues.
• Collaborate with other teams to resolve complex issues.
• Maintain up-to-date knowledge of products, services, policies, procedures.
• Provide feedback on common concerns and trends.

Skills

Customer service

Live chat support

Written communication

Multitasking

Problem solving

CRM software

Flexible hours

Time management

Education

High school diploma or equivalent

Tools

Chat software

CRM systems

Job description

Gilder Search Group is seeking a Live Chat Representative to manage customer inquiries across multiple chat platforms with accuracy and courtesy.

You will identify customer needs, provide solutions, document interactions, and work with teams to escalate complex issues. A strong written communicator who thrives in a fast-paced environment is ideal, with flexible hours including evenings and weekends if required.